Tabular On-Demand Reporting: There was an error downloading the report

[Frank_S]

Downloading a Tabular Reporting On-Demand report fails with:

There was an error downloading the report

Troubleshooting

1. Enable web developer tools and start recording har file
2. Attempt to download the report again
3. Open the har file in a text editor
4. Search for Chart not found
   [{\"error\":{\"code\":404,\"message\":\"chart not found\"},\"exportErrors\":[{\"code\":\"REP-404002\",\"detail\":\"the chart does not exist or it is not available\",\"meta\":{\"appErrors\":[{\"appId\":\"c09eab27-2fca-49ff-8fae-7acf286c1f8b\",\"method\":\"GetObject\",\"parameters\":{\"chartID\":\"KpEJwyY\"}}]}
5. In this case chart ID KpEJwyY is not found when attempting to download the report
6. Why? Yes, this chart object exists, but it is currently inside a private sheet.

Resolution

For tabular reporting to be able to use a chart, the chart must be on a public sheet.

1. Locate the private sheet
2. Right click on it
3. Click Make Public
   
   
   

If the object is already in a public sheet, Tabular Reporting may not recognize the Qlik Sense theme used. To resolve this, change the currently used Qlik Sense Theme to, for example, the Horizon or Sense Classic theme and try again.

Cause

• Charts used in Tabular Reporting must be available in a public Qlik Sense app sheet.
• In rare cases, Tabular Reporting might not recognize the Sense theme used with the App

Related Content

• Tabular reporting in managed spaces

Environment

• Tabular Reporting
• Qlik Cloud 

Investigation ID

• QB-28182 (for QCS Sense Theme issue)