N Printing June 2019 is not getting installed

[rohitk1609]

Dear Techies,

N Printing June 2019 is not getting installed in my machine. Please help me to know what is misconfigured in my machine ? I am adding error logs below:

Setting numeric variable 'CPP2013RedistWow64Pgsql' to value 1
[2D20:9330][2019-08-13T13:42:59]i000: Registry key not found. Key = 'SOFTWARE\Classes\Installer\Dependencies\{f65db027-aff3-4070-886a-0d87064aabb1}'
[2D20:9330][2019-08-13T13:42:59]i000: Setting numeric variable 'CPP2013Redist' to value 0
[2D20:9330][2019-08-13T13:42:59]i000: Setting numeric variable 'ErlangInstalled' to value 1
[2D20:9330][2019-08-13T13:42:59]i000: Setting numeric variable 'CPP2013RedistWow64' to value 1
[2D20:9330][2019-08-13T13:42:59]i000: Setting numeric variable 'CPP2013RedistPgsql' to value 1
[2D20:9330][2019-08-13T13:42:59]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{20b7c1ff-4f7d-4bde-bdb6-273dbb5b7037}\QlikNPrintingServer_x64.exe
[2D20:9330][2019-08-13T13:42:59]e000: Error 0x80070003: Failed to initialize package from related bundle id: {20b7c1ff-4f7d-4bde-bdb6-273dbb5b7037}

[2D20:9330][2019-08-13T13:45:11]i299: Plan complete, result: 0x0
[2D20:9330][2019-08-13T13:45:11]i300: Apply begin
[2D20:9330][2019-08-13T13:45:20]i010: Launching elevated engine process.
[2D20:9330][2019-08-13T13:45:37]i011: Launched elevated engine process.
[2D20:9330][2019-08-13T13:45:37]i012: Connected to elevated engine.
[8044:832C][2019-08-13T13:45:38]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{20b7c1ff-4f7d-4bde-bdb6-273dbb5b7037}\QlikNPrintingServer_x64.exe
[8044:832C][2019-08-13T13:45:38]e000: Error 0x80070003: Failed to initialize package from related bundle id: {20b7c1ff-4f7d-4bde-bdb6-273dbb5b7037}
[8044:832C][2019-08-13T13:45:38]i358: Pausing automatic updates.
[8044:832C][2019-08-13T13:45:38]i359: Paused automatic updates.
[8044:832C][2019-08-13T13:45:38]i360: Creating a system restore point.
[8044:832C][2019-08-13T13:46:43]i361: Created a system restore point.
[8044:832C][2019-08-13T13:46:43]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{8594faf1-74ad-4154-9124-4508879d2f39}, options: 0x7, disable resume: No

[8044:832C][2019-08-13T13:47:54]e000: Error 0x80070643: Failed to install MSI package.
[8044:832C][2019-08-13T13:47:54]e000: Error 0x80070643: Failed to execute MSI package.
[2D20:9330][2019-08-13T13:47:54]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2D20:9330][2019-08-13T13:47:54]i319: Applied execute package: QlikNPrintingRepoService, result: 0x80070643, restart: None
[2D20:9330][2019-08-13T13:47:54]e000: Error 0x80070643: Failed to execute MSI package.
[8044:832C][2019-08-13T13:47:54]i318: Skipped rollback of package: QlikNPrintingRepoService, action: Uninstall, already: Absent
[2D20:9330][2019-08-13T13:47:54]i319: Applied rollback package: QlikNPrintingRepoService, result: 0x0, restart: None
[8044:832C][2019-08-13T13:47:54]i329: Removed package dependency provider: {62855A3E-1312-4DBF-B823-CA7AB67C47EF}, package: QlikNPrintingRepoService
[8044:832C][2019-08-13T13:47:54]i351: Removing cached package: QlikNPrintingRepoService, from path: C:\ProgramData\Package Cache\{62855A3E-1312-4DBF-B823-CA7AB67C47EF}v19.19.4.0\

Thanks,

Rohit

[Ruggero_Piccoli]

Hi,

I never saw a similar log before.

Are you installing Qlik NPrinting June 2019 on a computer with a previous version of Qlik NPrinting installed? If yes, you can uninstall the older version, reboot and install the new. Remember to manage the backups if necessary.

Can you upload here the installation log file that you find in the folder C:\Users\USER\AppData\Local\Temp (where USER is the Windows user that is trying to install Qlik NPrinting. The log file has a name like Qlik_NPrinting_XXXXXXXXXXXXXXX.log.

 Regards,

Ruggero

[rohitk1609]

I think i  reached to the root cause. The problem is in setup file from Feb 2019 SR1. I installed Sep 2018 and it is installed smoothly.

I tried the June 2019 NP set up in another 5 machines and 1 machine has same issue with same error code. 

I have installed Sep 2018 version in my machine and will try to upgrade it to June 2019.

Will share updates soon

Thanks,

Rohit

[rohitk1609]

Upgrade from Sep 2018 to June 2019 is fine. So my analysis says there is some problem with NP setup files from Feb 2019.

Thanks,

Rohit

[Ruggero_Piccoli]

Hi,

There are not know bug on February 2019 setup files that generates errors similar to the ones you posted. 

Maybe downloaded setup files for February 2019 were corrupted.

Best Regards,

Ruggero

[Eva_B]

Hello Rohit,

Just to make you aware, for any future installation / upgrade issues, the below log is also quite helpful in determining what occurred:

C:\Users\<username>\AppData\Local\Temp\Qlik_NPrinting_Engine_version_date_code_MainPackage.log

The MainPackage log will usually show a bit more information than the standard installation log.

Regards,

Eva

[rohitk1609]

I am attaching the logs which you requested.

[rohitk1609]

If it happens in my machine only I can understand it is problem with my machine. I saw the same problem in my colleague machine. 

He did the same thing, he installed old version and and upgrade to June 2019. 

If setup fine is corrupted during download then it shouldn't work in upgrade too. 

I tried 10 times to install from scratch Feb 2019 and June 2019 setup but it never worked. I am not saying it is causing problem in all machines. It is  happening in few machines.

Thanks,

Rohit 

[Eva_B]

Hello Rohit,

Just so I am understanding the issue is it failing on the Server and the Engine component?

Or just one of the NPrinting components?

Are the machines locked down in any way such as Anti-Virus / Scanning?

Can you please exclude the following files just to ensure there are no issues?

https://support.qlik.com/articles/000029139

Lastly, are you R-Clicking and Installing as an Administrator?

Regards,

Eva

[rohitk1609]

Installation is failing at server level. I have no anti virus in my machine. Of course I am running the setup with admin rights.