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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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Sowmya_Srinivasan
Contributor
Contributor
‎2020-05-15 09:36 AM

Nprinting email content format issue

Hi All,

Am new to Qlik sense. I have created an Nprinting report where I have embedded tables using HTML, the preview and the attachment when opened in browser is coming perfectly. But in the email body, the embedded report formatting is misaligned. The view in the outlook is totally collapsed compared to view in the browser. Is there any way to fix it. 

Thanks in advance.

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Ruggero_Piccoli
Support
Support
‎2020-05-15 09:51 AM

Hi,

When you start a new conversation, please add the label with the correct version of Qlik NPrinting you are using. The solution could depend on that version.

This is a common problem and it doesn't depend on Qlik NPrinting. Any different email client render HTML code differently so the same HTML code can be displayed in a different way on different email clients. There are online tools that let you to check how your HTML is rendered on different clients. Bades on that you can customize the HTML code in Qlik NPrinting so it will be rendered as you want.

Best Regards,

Ruggero



Best Regards,
Ruggero
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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP
‎2020-05-16 01:37 AM

In response to Ruggero_Piccoli

totaly agree with @Ruggero_Piccoli 

this is not a NPrinting problem, but common developers dilemma when developing content which needs to be delivered to various mail clients. 

Usually such content needs to have inline styling and styles used need to be checked against compatibility with mail clients.

I suggest to start by validating your code in one of the common tools for example: https://www.htmlemailcheck.com/

Also note that you cannot rely on "Keep source format" being checked as the format applied should be enforced and known!

cheers

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
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