On Demand Button is not working in Qlik Sense Dashboard

[balajibc64]

Facing issue on demand button in Qlik Sense Dashboard. I'm not able to paste any screenshot  due to organization security reason. 

Step 1: In QS dashboard, Under custom objects --> Qlik Dashboard bundles --> On demand reporting button. 

Step 2: Then I will give the NPrinting connection in the right side like URL, APP Name, Report configuration. 

Step 3: Once done all, when I tried to generate document or pdf its showing error "unable to connect server". 

Please suggest. 

Note: I have notice few things while doing testing. 

1. I cleared all my browser cache, then I tried to access only Qlik Sense HUB dashboard (first time) and tried to generate the report. That time facing this error.

2. But in another tab, when I accessed Qlik NPrinting url one time, then again I tried to generate report from Qlik Sense HUB then its working. 

@Lech_Miszkiewicz @Albert_Candelario pls guide me 

[Ray_Strother]

Hello ,

Please review the following troubleshooting video on On-Demand .

https://community.qlik.com/t5/Video-Transcripts/STT-NPrinting-On-Demand-with-Qlik-Sense-Troubleshoot...

[balajibc64]

Hi @Ray_Strother yes already I looked this, but still facing issue. Below is the error showing from browser tool. 

ERR_CERT_AUTHORITY_INVALID

[Ray_Strother]

Hello ,

1. Please review the below link ;

https://community.qlik.com/t5/Qlik-NPrinting/Nprinting-On-Demand-Chrome-error-ERR-CERT-AUTHORITY-INV...

2. https://www.youtube.com/watch?v=yLIbzwrK0Bo

Thanks

[balajibc64]

Hi @Sonja_Bauernfeind  Tagged you, this is my issue. 

Version using May 2023 (latest version). Above mentioned my steps performed. Pls suggest. 

[balajibc64]

Hi @Ray_Strother No luck. 😞 Still facing this issue. 

[balajibc64]

Hi Guys. I'm tagging you. 

@Lucas_Gatling @Albert_Candelario @Lech_Miszkiewicz 

Please help me on this issue. 

[Lech_Miszkiewicz]

Hi @balajibc64 

this behaviour indicates to me that you have not configured properly SSL certificates for Qlik Sense and NPrinting sites. Both should be in the same domain. 

Also your GPC should allow for login without user name and password to nprinting site, which means that you either add it to trusted sites or set your GPS to use this method to all sites.

The instructions on https://help.qlik.com are quite clear and this video covers it very well too: https://www.youtube.com/watch?v=eHVBVoLy16Y . 

You must meet all those requirements and there is no way you can get this working properly if you dont meet all of them so please make sure you read help site thoroughly and also watch carefully whole video and check your setup.

cheers

Lech

[balajibc64]

Hi @Lech_Miszkiewicz Sure. I will check this video too. Quick Question, SSL Certificates who will create this. I totally confused 😞 this SSL certificate creation part. 

Same time I will check your suggested video.  

[David_Friend]

HI @balajibc64 

* Lucas is no longer with Qlik
* If you need help implementing a SSL cert, reach out to your Account Manager, this is handled by Qlik's Professional Services