QV Nprinting Data not updating

[prakashijay]

Hi All,

   We have a scheduled job run twice in a day. Till  10/20  the jobs ran successfully and numbers in the report looks good. However 10/21 no jobs refreshed. However after 10/22 jobs are running with out any issues but numbers are not updated in the report. As it is constant and no variation. Kindly let me know any possibility of the issue occurrence

version : Qlik NPrinting May 2021 SR5  

[Frank_S]

Where QlikView is concerned, suggest that you check:

• Unsupported items. This 'could' affect reloads or unexpected data results. Unsupported QlikView Document item... - Qlik Community - 1714896
• If possible use QVP connections. This should ensure you have up to date data. Otherwise, reload your NP connections before a publish task is executed. For more information about NP connections and troubleshooting information, see https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/GettingStarted/HowCreateConnections/...
• Do you have a shared NP service QlikView service account? If yes, note that you do need a dedicated NP service account for each NP engine. This account should not be used to run QlikView or any other separate NPrinting server in your environment. Dedicated NPrinting Server & Engine Service Accoun... - Qlik Community - 1716056

One last point. 

It is not clear what version of QlikView you have running so doublecheck at the link below to ensure that you have a supported version of QlikView that is supported with NPrinting May 2021 track.

See QlikView compatibility section here:

• https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/DeployingQVNprinting/System-requirem...

Kind regards..

[Ruggero_Piccoli]

Hi,

We have too few information to understand what could be the cause of your issue:

- did you check the Qlik NPrinting log files to see if there are specific error messages? 

- did you do a Run Verification on the connections that generate errors? If yes, are all the checkmarks green? What are in red?

- in the Task Executions page are there any error messages?

- could you publish some screenshots of the error you see?

Best Regards,

Ruggero

[prakashijay]

Hi @Ruggero_Piccoli  Thanks for the response. 

When I checked the logfiles shows that the jobs were running >20 Hrs which suppose to finish ~2 min.

As we  didnt noticed the connection details, Admin team has restarted the servers and after that jobs are running fine and we can see updated data daily basis.

Here with I would like to know will the cache or memory related issues can cause the blocking the report for having new data instead of showing from cache.

-Jai

[prakashijay]

Hi @Frank_S 

Thanks for your response. I will go through your solutions. I would like to confirm  that we are using May 2021 SR2

[Ruggero_Piccoli]

Hi,

Connection caches are used, for example, while developing templates in the Qlik NPrinting Designer of filters. Caches will speed up the process to retrieve objects list of the list of values of a field.

When generating reports instead Qlik NPrinting Engines connect directly with Qlik Sense or QlikView server or local based on the type of connection.

Best Regards,

Ruggero