Use Custom Fonts and Embed Fonts in Pixel Perfect NPrinting Report

[NishantPatel]

Hi,

I have created a Pixel Perfect report in NPrinting and will be using custom fonts (Rift Soft and Asap).

I have installed the fonts (in .ttf format) in the server that contains the NPrinting engine and designer as mentioned in these links:

https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/Troubleshooting/Fonts-do-not-display...

https://community.qlik.com/t5/Knowledge/Custom-fonts-in-NPrinting-PDF-reports-do-not-show-correctly/...

I have added this as a label into my Pixel Perfect report (see below) and it is working on the template itself.

However, when I run a preview of the report (in PDF) it does not work (see below).

The same issue occurs for my custom font in text boxes (Rich Text object) as well (works in template but doesn't work when exported to PDF)

Template

Exported to PDF

Could you please advise how I would go about resolving this issue?

I also did some research on embedding fonts and have found that it is possible in QlikView: https://community.qlik.com/t5/QlikView-App-Dev/embed-fonts-in-qlik-view/m-p/693185

Can the same be achieved in a Pixel Perfect NPrinting report where I can embed these custom fonts so that they print correctly when exported as a PDF?

Thank you

[Lech_Miszkiewicz · Accepted solution]

It seems you have covered everything, but you have not mentioned if you have restarted at least nprinting engine service or whole nprinting server machine. I would do the later to ensure that everything works.

I am not saying this will fix the issue, but experience teaches that services typically require restart to pick up new fonts. NPrinting Designer may work as it is launched only when you edit report, but engine if it wasn't restarted may not be "aware" of the new font, not to mention other services like pdf printers etc...

cheers

Lech

[Ruggero_Piccoli]

Hi,

It seems that you did everything correctly:

• the fonts are true type (.ttf) that are the only supported
• you installed them on all the computers where the Qlik NPrinting Engines run

What I can suggest now is:

• did you installed the fonts also in the computers where you are opening the generated PDFs? It could be that generated PDFs have not the custom fonts embedded so they need to find them in the computers where you open them. If the pdf reader will not find the font it will use a default one
• could you upgrade to latest version (May 2021 SR2 at the moment I'm writing)? I checked the release notes and I don't find similar solved issue but it is always better to test also with the most recent version to benefit of all solved bugs
• does the issue happen only with PixelPerfect? Did you tested other template types?

Best Regards,

Ruggero

[Frank_S]

@NishantPatel

If you wish, share your custom font here.

From NPrinting, export a copy of a similar report with sample data.

We can try to repro the issue then make next steps suggestions, workaround or solution.

Kind regards...

[Ruggero_Piccoli · Accepted solution]

Hi,

I googled "Rift Soft font" but I was not able to find a true type version. I found it only in Open Type Font. Be sure it is true type (.ttf) that are the only supported by Qlik NPrinting. 

I installed a true type font on all my Qlik NPrinting Engines and rebooted them. Then I installed the same .ttf on the computer where I run the Qlik NPrinting Designer. I created a PixelPerfect template with a Rich Text object and a Label both set to use the new font. The preview in PDF is correctly created with the new true type font. 

This font was not available in none of the computers involved in the test before, I checked.

Best Regards,

Ruggero

[NishantPatel]

Hi,

Thank you all for your helpful suggestions.

I did a restart of the NPrinting server (as mentioned by @Lech_Miszkiewicz) and reran a preview of the report in PDF. It is now working - I guess it did need a restart to pick up the new fonts, which I didn't think of.

@Ruggero_Piccoli  - I think the Rift Soft font was originally in Open Type but I converted it to True Type (.ttf) before installing it.

Thank you 🙂