User losing roles

[ali_hijazi]

Hello
we have NPRINTING version 21.0.0.0 (February 2021)
there is a user that I gave him Administrator role
however every week this user loses his role and I have to assign him again and again
any clue on this issue?
kindly advise

[Lech_Miszkiewicz]

I will say you have import user task which updates all users each time it runs. 
check in Tasks—> Import

[ali_hijazi]

yes there is an import task
and that user is listed in the excel from which the import task reads
but the roles are defined in Nprinting
kindly advise

[Lech_Miszkiewicz]

You are wrong. Roles are also assigned in import. 

if you need more detail relate to https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/DeployingQVNprinting/Import-Users-Fi...

Make sure your import file follows the correct template which you can find under the same link. 

role column is usually last one in the template

[ali_hijazi]

in the excel we are getting the following roles:

and only that one user loses the Administrator role 
there are other users that don't lose the Admin role

[Lech_Miszkiewicz]

Those are the roles which you are assigning to people. So you need to write for that person:

NewsStand User, User, Administrator

Otherwise each time role assignment gets overwritten

[ali_hijazi]

what you are saying is correct
but the thing is that there are other users that are assigned to Admin role and these users do not lose that role
these users are in the same excel with NewsStand User, and User roles

[Lech_Miszkiewicz]

Look, i am not there to investigate everything and check the entire setup you have there. 
I am giving you reason why that user looses Admin role. It is possible that the other admin users were directly created in Nprinting (and not by excel import) which then may prevent them from update. 
Like i said-i am not there to see everything so i cannot explain all strange behaviours uou have there. 
i really encourage you to properly study help to get full understanding of how the import of users work and how attributes are being assigned or updated. It is all in the link i have given you. 

[ali_hijazi]

but you just taught me something that is if a user was created initially in Nprinting then even if that user was listed in the excel that is imported that user's roles won't be overwritten

thank you

[Lech_Miszkiewicz]

I am assuming that is the case. I saw similar behaviour in the past but recently i have not tested it-so do not take it for granted, but treat it rather as a hint