case 00005224 waiting reply

[Mirjam]

Not sure in the new support if my case 00005224 is picked up. Customer is getting really anxious

[Lech_Miszkiewicz]

Hi @Mirjam ,

I dont think this is a place to ask that question. Support portal is having a section in community where you can log your case and that section is private to you and support. Analytics -> NPrinting is not a place to resolve it. Sorry 😞

On the other note if you wish discuss the problem your customer has you can describe it here and we may be able to help you resolve it as a community (not as a Qlik support)

cheers

Lech

[Mirjam]

I understand, but I am waiting for support and it feels that due to the
fact the support case portal has been moved tot qlik community I am no
longer getting a response. Just want to know if the case is being reviewed.

[Frank_S]

@Mirjam

Please contact your Qlik Account or Partner manager if your support SLA is not met.

They will bring it up with the support team lead.
Kind regards....