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Installation failed - Qlik Sense 3.2 SR4

Dear all,

I have problems when upgrading my Qlik Sense. If you can give some advice, that will be much appreciated. Thanks, Zac

The steps I did:

Remove the old version.

Delete relevant folders.

Restart PC.

Run as Admin, install to folders on the local computer.

I received an error message "installation failed", and a big log file about 45MB. Below is the first part:

=== Verbose logging started: 1/08/2017  13:46:32  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\temp\Qlik_Sense_Desktop_setup.exe ===

MSI (c) (20:F8) [13:46:32:785]: Resetting cached policy values

MSI (c) (20:F8) [13:46:32:785]: Machine policy value 'Debug' is 0

MSI (c) (20:F8) [13:46:32:785]: ******* RunEngine:

           ******* Product: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi

           ******* Action:

           ******* CommandLine: **********

MSI (c) (20:F8) [13:46:32:785]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (20:F8) [13:46:32:785]: Grabbed execution mutex.

MSI (c) (20:F8) [13:46:32:825]: Cloaking enabled.

MSI (c) (20:F8) [13:46:32:826]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (20:F8) [13:46:32:827]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (B0:48) [13:46:32:833]: Running installation inside multi-package transaction C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi

MSI (s) (B0:48) [13:46:32:833]: Grabbed execution mutex.

MSI (s) (B0Smiley Very Happy0) [13:46:32:835]: Resetting cached policy values

MSI (s) (B0Smiley Very Happy0) [13:46:32:835]: Machine policy value 'Debug' is 0

MSI (s) (B0Smiley Very Happy0) [13:46:32:835]: ******* RunEngine:

           ******* Product: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi

           ******* Action:

           ******* CommandLine: **********

MSI (s) (B0Smiley Very Happy0) [13:46:32:837]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (B0Smiley Very Happy0) [13:46:32:859]: SRSetRestorePoint skipped for this transaction.

MSI (s) (B0Smiley Very Happy0) [13:46:32:863]: File will have security applied from OpCode.

MSI (s) (B0Smiley Very Happy0) [13:46:33:011]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi' against software restriction policy

MSI (s) (B0Smiley Very Happy0) [13:46:33:011]: SOFTWARE RESTRICTION POLICY: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi has a digital signature

MSI (s) (B0Smiley Very Happy0) [13:46:33:497]: SOFTWARE RESTRICTION POLICY: C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi is permitted to run at the 'unrestricted' authorization level.

MSI (s) (B0Smiley Very Happy0) [13:46:33:497]: End dialog not enabled

MSI (s) (B0Smiley Very Happy0) [13:46:33:497]: Original package ==> C:\Users\xiez\AppData\Local\Package Cache\{907839F0-F050-4C4A-BDF4-2FB2A133A39F}v10.28.2\SenseDesktop.msi

MSI (s) (B0Smiley Very Happy0) [13:46:33:497]: Package we're running from ==> C:\Windows\Installer\486049.msi

MSI (s) (B0Smiley Very Happy0) [13:46:33:510]: APPCOMPAT: Compatibility mode property overrides found.

MSI (s) (B0Smiley Very Happy0) [13:46:33:510]: APPCOMPAT: looking for appcompat database entry with ProductCode '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'.

MSI (s) (B0Smiley Very Happy0) [13:46:33:510]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (B0Smiley Very Happy0) [13:46:33:513]: MSCOREE not loaded loading copy from system32

MSI (s) (B0Smiley Very Happy0) [13:46:33:515]: Machine policy value 'TransformsSecure' is 0

MSI (s) (B0Smiley Very Happy0) [13:46:33:515]: User policy value 'TransformsAtSource' is 0

MSI (s) (B0Smiley Very Happy0) [13:46:33:518]: Machine policy value 'DisablePatch' is 0

MSI (s) (B0Smiley Very Happy0) [13:46:33:518]: Machine policy value 'AllowLockdownPatch' is 0

MSI (s) (B0Smiley Very Happy0) [13:46:33:518]: Machine policy value 'DisableLUAPatching' is 0

MSI (s) (B0Smiley Very Happy0) [13:46:33:518]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (s) (B0Smiley Very Happy0) [13:46:33:518]: APPCOMPAT: looking for appcompat database entry with ProductCode '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'.

MSI (s) (B0Smiley Very Happy0) [13:46:33:518]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: Transforms are not secure.

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\xiez\AppData\Local\Temp\Qlik_Sense_Desktop_3.2_SR4_20170801134618_003_SenseDesktop.log'.

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: Command Line: ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 QCOMPUTERNAME= BURN=1 MODIFY=0 DESKTOPSHORTCUT=0 FAIL= MSIINSTALLPERUSER=1 ALLUSERS=2 STORAGEPATH=C:\Users\xiez\Documents\Qlik INSTALLDIR=C:\Users\xiez\AppData\Local\Programs\Qlik\Sense CUSTOMPATH= REBOOT=ReallySuppress CURRENTDIRECTORY=C:\temp CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=544

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{DDB6934C-97B4-4198-9643-F464C328AABA}'.

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: Product Code passed to Engine.Initialize:           ''

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: Product Code from property table before transforms: '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: Product Code from property table after transforms:  '{907839F0-F050-4C4A-BDF4-2FB2A133A39F}'

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: Product not registered: beginning first-time install

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: PROPERTY CHANGE: Adding ALLUSERS property. Its value is '2'.

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: PROPERTY CHANGE: Deleting ALLUSERS property. Its current value is '2'.

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: Product {907839F0-F050-4C4A-BDF4-2FB2A133A39F} is not managed.

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: MSI_LUA: Credential prompt not required, user is an admin

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: Entering CMsiConfigurationManager:Smiley FrustratedetLastUsedSource.

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (B0Smiley Very Happy0) [13:46:33:519]: Adding new sources is allowed.

MSI (s) (B0Smiley Very Happy0) [13:46:33:520]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.

MSI (s) (B0Smiley Very Happy0) [13:46:33:520]: Package name extracted from package path: 'SenseDesktop.msi'

MSI (s) (B0Smiley Very Happy0) [13:46:33:520]: Package to be registered: 'SenseDesktop.msi'

MSI (s) (B0Smiley Very Happy0) [13:46:33:520]: Note: 1: 2205 2:  3: Error

MSI (s) (B0Smiley Very Happy0) [13:46:33:520]: Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (s) (B0Smiley Very Happy0) [13:46:33:520]: Machine policy value 'DisableMsi' is 0

Tags (1)
2 Replies
pranav_n_patel
Contributor

Re: Installation failed - Qlik Sense 3.2 SR4

Hi Zachary - Do you have anti-virus on the machine you are trying to install the Qlik software on?  If yes, you will have to completely disable it before you can move ahead.

Pranav

Not applicable

Re: Installation failed - Qlik Sense 3.2 SR4

Hi Pranav,

Thanks for your reply.

As the PC has other problems, I have it re-imaged, then I can install Qlik Sense by myself, without admin privilege or disabling antivirus software.

Anyway, it's fixed now, and your suggestion is much appreciated.

Best regards,

Zac

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