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karolina_
Creator II
Creator II

12.40 SR1 changes not visible in AP withour webserver restart

Hi All,

Did anyone had problem with not visible changes done in report in Access Point?

We have such problem in version 12.40 SR1. It started few months after upgrade.

Remove last state do not help, only restart of webserver does.

Previously we had 12.40 IR, 12.30, 12.20 on the same servers and there was no such issue.

Labels (5)
2 Replies
Brett_Bleess
Support (Former)
Support (Former)

Karolina, need better details on exactly what you mean here, as I am a bit confused at the moment with what you have explained, please try to further clarify things, and I will see if I have any ideas for you.  The only thing I would expect you would have needed to do is have the users clear their web browser caches if they are using the Ajax client, this is something they should do between major release updates.  Are you using IIS or our QV Web Server as the web server and has there been any customization to any of our web pages/JavaScript files in the environment?  Is the server current on Windows Updates, in particular .Net Framework patches?

Regards,
Brett

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karolina_
Creator II
Creator II
Author

Problem was raised by our QV partner to Qlik. I do not have info yet.

 - clearing cache did not help

- QV Web Server is used not IIS, no customizations were done

- there are no automatic updates, .net framework is only update during qv upgrade if it's required by new qv version