After 12.60 Update SR1 - Accesspoint is empty, but reports apparently available.

[sebastianQlik]

Hello, 

after Server Update to QlikView 12.60 SR1 the Access Point is empty, but reports apparently available. All Categories  (with number of all reports) are available. see attachment

Any idea?

regards, Sebastian

[Daniele_Purrone]

Hi @sebastianQlik . When changing the categories, you are still not seeing anything?

When  using the Developer Tools in the browser, are you seeing any error? 
And using another browser?

[sebastianQlik]

Hi!

no error with developer tools. Same result with other browsers (chrome, ie)

I also noticed that in QMC -> Documents -> User Documents exists a directory with a red star. The content of the "Root Folder" is shown here. Mounted folder does not exist! See next attachment

[Daniele_Purrone]

Thanks @sebastianQlik : where are the files/folders hosted? A local drive? A Windows share? Anything else? 
Can you try moving the folders to a different drive?

Also, what happens if you use a desktop client and do "Open In Server"? Are you able to see and open the files there?

[sebastianQlik]

thanks for you answer@Daniele_Purrone 

the files are hosted on a network folder. Moving to a new folder did not change anything. 

Opening with  Desktop "Open In Server" does not work for other reasons. 

I can open the reports by entering the URL. They are simply not listed in the AccessPoint. 

I suspect the problem is related to the "defect" folder under Documents -> User Documents

[Daniele_Purrone]

@sebastianQlik  have you already tried removing and re-adding the mounted folder, I guess.

By "network folder" do you mean a regular Windows share, or is it something else (NAS, or else)?

Are you caching the list of documents? https://community.qlik.com/t5/Knowledge/How-to-Cache-an-Access-Point-Document-List/ta-p/1713266 

[sebastianQlik]

@Daniele_Purrone 

Yes, i mean a regular Windows share. Works fine and Yes, we chaching the list if documents s described in the article:

<ForceDocListUpdateOnPageLoad> true </ ForceDocListUpdateOnPageLoad >

<ClearCachePeriod>600000 </ ClearCachePeriod>

[Daniele_Purrone]

Thanks @sebastianQlik , let's try another thing.
If I understand correctly the "blur", you seem to have lots of documents in the root folder, which is usually not recommended.

What happens if you:

1. enable Debug logging for the QMS (under System --> Setup --> pick the Management Service-->General)
2. enable Debug logging for the QlikView Server service (that's a bit more complicated)
3. create a new network folder
4. move all the documents from the root folder there
5. mount the folder in QlikView
6. ... are you able to see the files in the AccessPoint?

If not, please analyze the QVS and QMS logs for possible errors.

Also, you mentioned upgrading to 12.60 SR1. Was it from 12.60 IR or a previous version?

[sebastianQlik]

@Daniele_Purrone 

we have updated from version 12.40 SR1 to version 12.60 SR1. 

I really think the problem is the additional folder under "User Documents" (see attachement). This contains all qvw files that are also in the root folder.

How do I get this off?

[Daniele_Purrone]

@sebastianQlik , please try with the steps that I described above. Remove everything but the .pgo files from the root folder.