QVW doesn't respond/frozen

[schefflera]

Hey Lads,

our users have access to different QVW Files (finance, sales, etc.) over the Qlikview Access Point.

One of our users may access to all of the QVW files, but one application is not resonding anymore. That means, no selection, clear, close or other option is possible to click. The only option ist to close the browser and that's it. All other files working properly and also the other users may access the not responding QVW file without any issues.

We are working with the latest Version of QV 11 and don't use Publisher. Our clients are using IE 9.

We've already tried:

- to remove last document state

- delet all temp files of IE on the client

- Server restart

Do you got any idea how to fix the issue?

Kind regards

Felix

[swuehl]

At what point in time is the application freezing when this user tries to access it?

Does it freeze just when trying to opening the app or later after making some selections?

[marcus_sommer]

Are any OnOpen-trigger or other trigger enabled? Are there any queries on the osuser() or is section access implemented? Another try could be to remove (with backup) the shared- and meta-files and/or to remove the settings.ini from the user.

- Marcus

[Peter_Cammaert]

Server Collaboration has been enabled?

If you can find out which sheet is displayed by default, in QMC drop all server objects this user placed on that sheet. Otherwise, drop them all.

If you want to do this as a test, make a backup copy of the corresponding .Shared file in the document root, before deleting the objects. Simply resotring this file will put back all deleted objects.

Peter

[schefflera · Accepted solution]

Hi Lads,

thank you very much for your fast and qualified answers.

We deleted the the server objects for the special qvw file an now it seems to work.

Kind regards

Felix

[Peter_Cammaert]

It appears your solution has been provided in this thread; Please close the discussion by marking an answer as correct. The correct answer will appear in the same frame as your original post, making it easier for other community members to find Q & A.

Helpfuls can be assigned using the corresponding entry in the Actions menu. Thanks.

Peter

[awhitfield]

Hi Felix,

you really need to close down this thread after 3 months, either mark the appropriate response as CORRECT or use ASSUME ANSWERED.

This avoids other users wasting their time opening it and reading it -

Andy

[schefflera]

Hi,

I selected the correct answer. Anyway, I don t have a clue how to close

it. Please check an give me some advise.

Thx

Felix

Schöne Grüße aus Neu-Ulm

Carl Götz GmbH

Felix Kühn

DV-Organisation

Carl Götz GmbH

Otto-Renner-Str. 15

D - 89231 Neu-Ulm

Fon

:

+49 (0) 731 7048 112

Fax

:

+49 (0) 731 7048 777

Mail

:

f.kuehn@carlgoetz.de

Web

:

http://www.carlgoetz.de

HRB-Nr. 12715, Amtsgericht Memmingen

Ust-Id-Nr.: DE 130847231; Steuer-Nr. 151/123/10018

Geschäftsführer:

Philipp Zumsteg, Maximilian Zumsteg, Christoph Zumsteg

Von: Andrew Whitfield <qcwebmaster@qlikview.com>

An: Felix Kühn <f.kuehn@carlgoetz.de>

Datum: 18.08.2016 13:09

Betreff: Re: - QVW doesn't

respond/frozen

QVW doesn't respond/frozen

reply from Andrew Whitfield in QlikView License & User Management - View

the full discussion

Hi Felix,

you really need to close down this thread after 3 months, either mark the

appropriate response as CORRECT or use ASSUME ANSWERED.

This avoids other users wasting their time opening it and reading it -

Andy

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[awhitfield]

Hi Felix,

simply selecting CORRECT does this for you! Have a good day!

Andy