User management - The communication with Qlikview server failed(Timeout)

[Poojitha1]

Hi,

When we search for user profile, we are getting the Error "idcqlv10:4780 says The communication with Qlikview server failed(Timeout) ". We are not facing this issue if One of the file servers is removed from QMC. Please let us know why we are getting this error.

Attached screenshot for reference.

#QMCissue

[Chip_Matejowsky · Accepted solution]

Hi @Poojitha1,

To resolve this you'll need to increase the default timeout value for communication between the QlikView Management Service (QMS) and the QlikView Server Service (QVS). 

1. In Windows Services applet, stop the QMS and QVS
2. In Windows File Explorer, navigate to %ProgramFiles%\QlikView\ManagementService
3. Open QVManagementService.exe.config in a text editor such as Notepad ++
4. Locate entry <add key="SocketTimeOutInSeconds" value="60" /> and increase value to 300
5. Save the file
6. Restart QMS and QVS

Best Regards

[Poojitha1]

Hi,

We did the above changes but still we are facing the issue. Please let us know if there is any other solution.

[Chip_Matejowsky]

Have you reviewed the QMS logs? If yes, what did you learn from them?

Best Regards