Skip to main content

Suggest an Idea

Vote for your favorite Qlik product ideas and add your own suggestions.

Announcements
Meet the 2024 Qlik Luminaries and Partner Ambassadors! READ ON!

Case Portal contact person customer or partner

Danijel
Partner - Creator III
Partner - Creator III

Case Portal contact person customer or partner

Hello together,

We currently have several issues open in the Case Portal. One "problem" that we are now encountering more often due to holidays / illness is that for some time now it has no longer been possible for our own colleagues to access other tickets.

Previously, it was possible for all users of a company to see all tickets, or at least to add followers to certain tickets.

Now, only the ticket creator can see and edit the ticket, which is of course problematic in case of holiday or illness, as colleagues cannot access it.

Hence the idea: a) open the visibility of the tickets company-wide or b) at least add more people to the ticket so that they can also act.

Greetings

2 Comments
Meghann_MacDonald

From now on, please track this idea from the Ideation portal. 

Link to new idea

Meghann

NOTE: Upon clicking this link 2 tabs may open - please feel free to close the one with a login page. If you only see 1 tab with the login page, please try clicking this link first: Authenticate me! then try the link above again. Ensure pop-up blocker is off.

Ideation
Explorer II
Explorer II
 
Status changed to: Closed - Archived