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The support case portal for us customers is not well organized.
The latest post is always on top in the history. The problem is that the chat is down below. When we customer try to answer on the latest post, we always have to scroll up and down.
In addition the size of the chat box is fixed.
Please adjust this two circumstances for us.
One more problem:
I just opened a new case, where I used key points (bullet list) in the text.After I opened the case, this bullet list is not able to see.
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