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Jamie_Gregory
Community Manager
Community Manager

Hello Qlik Users!

I hope everyone had a great weekend!

A defect with a work around has been identified that causes Qlik Sense Desktop June 2020 to crash when authenticating if a previous version of Qlik Sense Desktop was installed.  We anticipate correcting this defect in the coming days with a new install file.  Until the defect has been corrected there are two options:

  1. Clean install
    1. Backup all apps (QVF files) in existing install.  The default location is %UserProfile%\My Documents\Qlik\Sense\Apps
    2. Uninstall the previous version of Qlik Sense Desktop
    3. Remove all files from %LocalAppData%\Programs\Qlik
    4. Install Qlik Sense Desktop June 2020
    5. Proceed with authenticating Qlik Sense Desktop as documented
  2. Do not upgrade to Qlik Sense Desktop June 2020 until the fix is released
    1. Continue to use Qlik Sense Desktop in free mode or authenticated mode. 
    2. Note: Qlik will continue to allow for the free use of Qlik Sense Desktop until 1 week after releasing a fix.

We apologize for any inconvenience this causes and will let you know what the new installation file is available for download. We will also let you know the new end date for free use of Qlik Sense Desktop.

Please let us know if you have any questions. Give this post a thumbs up if you see it and please share it with your colleagues! If you’re not already, subscribe to the Qlik Support Updates Blog to stay up-to-date.

Kind regards,

Qlik Digital Support

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