Issue with VM Session Stuck in "STARTING" State – Unable to Delete

[İbrahimERKUŞ]

Hello Support Team,

I am currently experiencing an issue with my virtual machine session during the Talend Studio for Data Integration Essentials training. The VM session appears to be stuck in the “STARTING” state and never becomes available.

Details of the session:

• Activity ID: 1176179

• Session ID: 17965053

• Template: DIBasics803

• Region: northamerica-northeast1

• State: STARTING

The problem is that the VM does not start properly, and I am also unable to manually stop or delete the session. I noticed there is a delete_url parameter in the session information, but I do not have the ability to execute it through the training portal.

Could you please assist me with either:

Terminating the stuck session, or providing guidance on how I can stop/delete the VM from my side?

Thank you in advance for your support.

Best regards,

[Shicong_Hong · Accepted solution]

@İbrahimERKUŞ the best way to resolve this issue is to contact Qlik support, please open a case on Qlik Support Portal.

Regards

Shicong

[İbrahimERKUŞ]

My issue was resolved after opening a case with the support team.
Thank you for your comment.