25 Replies Latest reply: Oct 23, 2018 11:07 PM by Gian Paolo Palugod RSS

    Installing SSL certificate on Sense server

    Kent Shook

      Hi all,


      Yesterday I attempted to install a real, signed certificate on our Sense server as detailed here:




      Unfortunately, after that was done, I couldn't get in via either SSL or regular HTTP. When I attempted to get in via SSL I would get a server not responding error, and when attempting via HTTP I was asked for my credentials three times before being presented with a blank white screen. This was when connecting to either hub or qmc.


      I'm not looking for how to get in and fix it - We're just going to restore from backup and start over. I just want to know how to do it right!


      Do I need to remove the spaces from the thumbprint when I paste it into the QMC? Anything else that might not be obvious to someone (me) who isn't really much of a Windows admin?