18 Replies Latest reply: Mar 5, 2015 8:40 AM by Laura Sébille RSS

    "No connection" error in Access Point

    Laura Sébille

      Hello everyone,

       

      For each document I try to open on Access point, I get the error "No connection".

       

      After reading some posts on this forum, I also realised the used memory on the webserver was quite high.  Unfortunately, I don't know which processes I can stop...

       

      I also noticed than in QMC, I can see some documents are opened but there is no Active Users.. Maybe some users let their application opened in access point and so it consumes too much memory ? I don't know if this is related...

       

      What can I do to lower the memory ?  Do I have to remove applications from Access Point ?

       

      I have also tried to restart the Qlikview services but with no success...

       

      Thank you for your help.

       

      Have a good day

      Laura