Contact su

[Piotr_Frydrych]

The button "Contact support" seems not to work when clicking on it on my business computer (Trriey in Edge and Google Chrome). Perhaps due to the security settings. How can I contact support then?

Regards,

P.Frydrych

[Chip_Matejowsky]

Hi @Piotr_Frydrych, 

Are you unable to reach https://community.qlik.com/t5/Support/ct-p/qlikSupport ? What geographic region/country are you attempting to connect from?

Best Regards

[Piotr_Frydrych]

Hi,

Thank you for your response. I'm connecting from Germany. I can reach the link provided by you but the Download Window remains empty (when clicking on Downloads). And when I click on Call Support, nothing happens.
I have tested the access on my business notebook and on the private one.  I need to download the latest version of QlikView server to upgrade our server in production and then to migrate it onto the new Windows server.

Kind regards,

Piotr

[Piotr_Frydrych]

[Chip_Matejowsky · Accepted solution]

Hi @Piotr_Frydych,

Try downloading QV Server 12.70 SR1 from here:  https://github.com/qlik-download/qlikview/releases/download/v12.70.20100/QlikViewServer_x64Setup.exe

Best Regards

[Piotr_Frydrych]

Thank you very much indeed for your support. 

I assume that the downloads are not available to me because there is no license assigned to my profile. 

I used the link https://qlikid.qlik.com/signin in the past in order to access downloads and I have had an account with the license assigned to it. But now, as I wanted to access "Downloads", I was requested to register because my credentials did not work. So, I did it, but how can I add the information about the license used by us.

Thank you very much for your help.

Kind regards,

Piotr Frydrych

[Chip_Matejowsky]

Hi @Pioty_Frydrych,

I'm glad I was able to help. You can call Qlik Support at 877-754-5483 (U.S. phone number) since you're unable to use the chat option if you'd like to get further assistance from Qlik Customer Support regarding your Qlik Community/Qlik Download page access. 

Best Regards