Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
Hello, I have an on-premise installation of Sense Enterprise November 2023 Patch 1. Suddenly, I no longer have the 'Create app' button.
Additionally, apps exist and are visible in streams, and reload as scheduled without error; but when I try to open one, I get the message: 'the app you specified could not be found.'
Any suggestions appreciated.
Thanks
You write about reallocated licenses.
Did you change the license type for the user(s)? Only users with Professional usage allocation will be able to see the create button. These are also the only users that will see the edit/duplicate option inside an application.
To recap:
The issues:
I will mark this as a 'helpful answer' in the hope that it jumps to the top. Thanks
Hi @doherja ,
Have you raised the ticket with Qlik Support for this ?
We had faced an issue somewhat similar to this, which was due to a PG file got corrupt. We resolved this by taking backup of Repo, Dropping the repo, importing a blank repo template & then restoring the repo.
Also I believe @nirav_bhimani has a fantastic tool which can help you with such scenarios in future as well.
Regards,
Rohan.
Hi @doherja,
You can check error around postgreSQL connectivity!
You can upload the Logs in WoWizer TPM using Log Collector for identifying unusual Pattern & potential issues in the Qlik System easily using AI Troubleshooting feature. You can easily identify what Type of Errors & Warning are generated in the system, based on that you can do the Fast Troubleshooting around that problem statement.
Following are the some Key Aspect of WoWizer TPM.
- 24/7 Monitoring: Proactive alerts prevent unexpected breakdowns.
- Smart Troubleshooting: Pinpoints causes, correlating Qlik and Windows logs.
- User Insights: Detailed analytics on app and object interactions for enhanced user experience.
- Troubleshoot efficiently: With fast identification and resolution of bottlenecks.
- Identify resource-heavy apps
- Understand data reload patterns
Interested in seeing how WoWizer TPM could simplify your Qlik management, you can Register for Free Trial.
Regards,
Nirav
Now all of the issues except the Create App button are fixed. The cause turned out NOT to be related to the license. (I had gotten this idea because QMC said the latest license update date was the same date that the other problems began; but I think this was yet another symptom instead of the cause. I think the real license update was a couple weeks earlier.)
It seems the problems started on the day of the CrowdStrike/Microsoft outage in July. A hard restart of all of the servers involved in our install resolved the issue. (I had previously tried only restarting services, with no success.) I am told this had also been done at the time of the incident, but for whatever reason it worked this time.
I will mark this as resolved (although the issue in the title remains), and continue working on the missing Create App button, and I'll post another question if needed.
Rohan, to your question of whether I raised a support ticket: I did enter a ticket, and the only response was two solicitations for professional services--one from Qlik, and one from our partner. Thanks to all who helped.