Not find the ticket number for Support Call

[KefangWorker]

Hi, 

how to find the ticket number for my post that I can give to the Support Team call?? People from call have required me to give. But I couldn't find the number.
When I tried to give the number in the url like 1812105 in https://community.qlik.com/t5/Deployment-Management/Slow-Performance-to-open-sheets-and-calculate/td... . People say this is not my ticket. I am really confused.

regards

Kefang

[Maria_Halley]

Hi @KefangWorker 

The link you are referring to is a community post and not a support case.

Here are the instructions to open a support case

https://community.qlik.com/t5/Knowledge-Base/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710...

[KefangWorker]

Achso.. I got it then. Thanks a lot! 

BR

Kefang

[KefangWorker]

Hi Maria,

who can create a support case?? I have the account in Qlik Sense Community. However, when I tried to create a support case under the link you provided, it didn't work...
The procedure that goes wrong can be seen here.

It asked me to login, I followed the order at first, then it turned to this page: 

I did try to logout and login again. However, still not working.  

So, I wonder if there is some role limits to create a support case?? When there is one, how to apply for this? Thanks

Regards

Kefang

[Maria_Halley]

@KefangWorker 

Will it let you add a case for Customer support?

They should be able to help you with this.

You can also send them an e-mail 

customersupport@qlik.com

[KefangWorker]

Hi Maria,

not, I tried again, it wouldn't let me create any support case. The issue stays the same like shown in the pictures.

Kefang

[Maria_Halley · Accepted solution]

I would send them an e-mail