Qlik Sense does not detect previous version

[dsanta86]

hi collegues, I have a problem when I try to update to the version of April 2019, it does not appear the option to update, it seems like it did not detect the previous version (November 2019 patch 1),in the attachment are the images.

note: the shared folder is on another server

[Giuseppe_Novello]

Muchas Gracias mi hermano! 

Gio

[dsanta86]

A ti Gio, muchas gracias 

[SandeepCh]

What are the possible cases we could miss these files under C:\ProgramData\Package Cache\?

Let's take a case of getting the error "Error 0x80070002: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\9973d562-ea63-4066-9271-6641b6c73da2\Qlik_Sense_update.exe".

Do we need to recreate the folder with the name "9973d562-ea63-4066-9271-6641b6c73da2" under Package Cache & take files from the working server? 

Also is this other working server should be central or rim node of the same cluster or can we take it from any other cluster ?