Subscription renewal declined

[Fernando_Fabregas]

Hello, I'm wishing to reniew my "Qlik Sense Business Subscription" since 4 days ago and it's impossible.

The transaction with the default credit card was declined and I don't know the reason because it's authorized by Visa. I've tried to add different credit cards and it says: "Invalid Credit Card".

I've sent mails to Qlik for support and they have told me that it has been assigned to a "Quote-to-Cash & Renewals Specialist" and they have sent a link (https://qlik.okta.com/) to follow the case, which one I can't access with my Qlik account mail and password.

So I don't know how to pay the renewal of my subscription and I don't know how to follow the case.

I'll be very grateful if someone can help me.

Thanks in advance.

Regards,

Fernando

@GillianFarquhar  @Michael_Tarallo 

[Chip_Matejowsky · Accepted solution]

Hi @Fernando_Fabregas,

I suggest that you contact your Qlik account manager for this issue. Regarding your current case that you aren't able access, Qlik Customer Support can assist you. You can chose the Chat Now option and explain your access issue.

Best Regards

[Fernando_Fabregas]

Hi! Fortunately last week I was able to add the same credit card and this time it worked fine.

I don't know what happened, but I'm glad to be back in business.

Thanks to the support team who followed the case.

Regards, Fernando