NPrinting LDAP Import Error Email Address Missing or Not Available

[Frank_S]

When Attempting the import users from Active Directory using the NPrinting Import Task>Add Source>LDAP, a 'warning' message is generated. Upon reviewing the corresponding import log, the following is found in the import log:

• Error Email Address is Missing
• Error Email Address is Not Available

Environment

• NPrinting 19, 2020, 2021 and higher versions

Resolution

• As a domain administrator in your Windows active directory domain
• Open Active Directory Users and Computers
• Open the user account that fails to import
• Insert a unique email address as shown in the image below

Cause

• Missing email address in the user's active directory user account

Related Content

• https://help.qlik.com/en-US/nprinting/Content/NPrinting/DeployingQVNprinting/Import-Users-Filters.ht...
• https://community.qlik.com/t5/Knowledge-Base/NPrinting-Task-Import-Process-Error-with-Alternate-Emai...