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NPrinting LDAP Import Error Email Address Missing or Not Available

Frank_S
Support
Support

NPrinting LDAP Import Error Email Address Missing or Not Available

When Attempting the import users from Active Directory using the NPrinting Import Task>Add Source>LDAP, a 'warning' message is generated. Upon reviewing the corresponding import log, the following is found in the import log:

  • Error Email Address is Missing
  • Error Email Address is Not Available

 

Environment

  • NPrinting 19, 2020, 2021 and higher versions

Resolution

  • As a domain administrator in your Windows active directory domain
  • Open Active Directory Users and Computers
  • Open the user account that fails to import
  • Insert a unique email address as shown in the image below

AD email ldap import 1.PNG

Cause

  • Missing email address in the user's active directory user account

 

Related Content

 

Internal Investigation ID(s) [can be removed if not necessary]

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