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Qlik NPrinting Designer cannot find a supported reporting template editor

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Frank_S
Support
Support

Qlik NPrinting Designer cannot find a supported reporting template editor

Last Update:

May 9, 2023 3:24:58 PM

Updated By:

Frank_S

Created date:

Jun 2, 2017 3:07:58 PM

Attachments

The following error is displayed when opening the Qlik NPrinting Template Editor:

Qlik NPrinting can't find a supported template editor for the file .... the object reference is not defined as an instance of an object.

 

This error can be caused by a number of different root causes. We will be covering the most frequent issues and their solutions in this article.

 

Before proceeding to Root Causes and Solutions, please review the NPrinting Designer system requirements

 

Note: Are you having trouble repairing or uninstalling MS Office? Please see the attached help article from Microsoft: "Microsoft Support and Recovery Assistant"

Root Causes and Solutions

 

Root Cause: Qlik NPrinting Designer requirements are not met.

 

Solution:

Verify that your setup meets the system requirements. See System requirements for Qlik NPrinting Designer for details.

NOTE: Virtualized desktops where NPrinting is installed are not supported ie: Citrix deployments

NOTE: You must be using a locally installed copy of MS office. Web-based versions are not supported. See: Is Office 365 supported in Nprinting Designer, and are there any known issues or incompatibilities? 

 

 

Root cause: Operating System Resolution settings and Desktop Settings

 

Your Operating System Advanced Scaling/r=Resolution settings are not set to 100 percent or other resolution-related settings need to be adjusted.

 

Solution

Review NPrinting Designer Preview Fails, Does not open or template editor problems and follow all the suggested solutions.

 

 

Root Cause: Outdated Qlik NPrinting Server, Engine, and Designer 

 

Solution:

Verify that your Qlik NPrinting installation is up to date and that the Designer, Server, and Engine are all on the same version. Always keep your Qlik NPrinting setup up to date.

 

 

Root Cause: Microsoft Office is not correctly installed or not correctly associated.

 

Solution:

Verify that Microsoft Office can be opened on the machine running the Qlik NPrinting Designer.  In case any Office extension is not associated with the right program, please, follow this article to fix the issue. 

 

 

Root Cause: Microsoft Office and Windows Update

 

A Microsoft Office Update in 2021 has led to compatibility issues. These were resolved as per Qlik's Internal defect ID OP-95579.

See this article's appendix for additional details.

 

Solution:

The fix on Qlik's end was originally introduced in May 2021 SR3 (Release Notes). If you are on a version prior to this, upgrade to the latest version of Qlik NPrinting. 

 

 

Root Cause: Faulty or corrupted installation of MS Office or Qlik NPrinting

 

Solution

  1. Repair the Microsoft Office Installation.
  2. Restart.

If this does not resolve the issue:

  1. Uninstall the Qlik NPrinting Designer
  2. Download the Qlik NPrinting Designer software version that matches the identical version of your Qlik NPrinting Server
  3. Uninstall Microsoft Office
  4. Restart
  5. Reinstall Microsoft Office and then NPrinting Designer
  6. Reboot
 

Root Cause: Incorrect Office registry keys

 

Solution

        Follow this article.

 

Root Cause: Anti Virus software is interfering.

 

Solution

See Qlik NPrinting Server and Designer Anti Virus Folder Exclusions.

 

 

Root Cause: Unsupported setup

 

 

Solution

  1. Modify your setup to match the system requirements.
  2. Install a supported copy of Microsoft Office and license it.
  3. Install the NPrinting Designer.

Alternative Solution if the previous one does not work

  1. Complete removal of Microsoft Office & NPrinting designer
  2. USE THIS FOLLOWING STEP WITH CAUTION BEFORE PROCEEDING: once the removal is completed, delete and recreate the Windows user profile of the windows account (save all desktop files, document folder data, public folder data, and documents folder data before proceeding with this option.
  3. Once the new profile is created, install a supported version of MS Office and NP designer then reboot and retest.

    NOTE: Deleting a windows user profile from your computer will result in the loss of all files and folders associated with this user profile deletion. Ensure to backup desktop profile files and folders before proceeding

 

 

Root Cause: Insufficient Account Privileges

 

The Qlik NPrinting Designer is installed with an account that has insufficient installation privileges.

 

Solution

See Dedicated NPrinting Service Account Configuration.

 

 

Root Cause: The Qlik NPrinting Designer is not installed on C:\ Drive

 

The Qlik NPrinting Designer must be installed on the C:\Drive

 

Solution

Reinstall Qlik NPrinting Designer on the c:\ drive

 

Root Cause: MS Office 32 bit versions

 

Use MS office 64 versions where possible

 

Solution

See : Qlik NPrinting cannot find a supported template editor with Error: Object reference not set to an i...

 

Appendix

 

NOTE Dec. 21, 2021:
  • May 2021 SR 3 NPrinting is now available for download
  • Please upgrade all NPrinting Components to resolve this issue including:
    • NP Server, NP Designer and NP Engine (NP On Demand components if applicable to a QlikView environment).
  • If the issue is not resolved by upgrading, please proceed to the section below "If this MS Office update problem is not your issue, then please proceed below"
  • Release Notes May 2021 SR 3 (see defect ID OP-95579 - in Resolved Defects section): https://community.qlik.com/t5/Release-Notes/Qlik-NPrinting-May-2021-SR3/ta-p/1872634#toc-hId--164636...
  • Recommend upgrading to the most recent version of NPrinting however to leverage all current fixes and updates
NOTE Oct. 7, 2021:
Comments
astyanax
Contributor
Contributor

Hi,

Thanks for your help. I never received any update myself. So I guess the case can be closed. If not, I will create a new one, or better: give the instructions hoe to create a case to the people involved.

Cheers,

Patricia

micsim123
Contributor III
Contributor III

Hi,

Thank you for all the creative suggestions for solving this problem, which have not been resolved yet. I wonder if the problem is the Nprinting Designer itself. And that Qlik should sacrifice some attention to make this product work in a normal windows office 365 environment.

Best

Michael

Qlik NPrinting 

Ruggero_Piccoli
Support
Support

Hi @micsim123 

The issue with some recent versions of Microsoft Office 365 is solved starting from Qlik NPrinting May 2021 SR3. With older versions of Qlik NPrinting you can manually apply the same settings of May 2021 SR3.

It is documented in my article at https://community.qlik.com/t5/Qlik-NPrinting-Discussions/Qlik-NPrinting-Designer-can-t-find-a-suppor... and in the May 2021 SR3 Release Notes at https://community.qlik.com/t5/Release-Notes/Qlik-NPrinting-May-2021-SR3/ta-p/1872634

Be also sure that you are using the Desktop version of Office 365. Web and mobile versions are not supported. https://help.qlik.com/en-US/nprinting/May2021/Content/NPrinting/DeployingQVNprinting/System-requirem...

Best Regards,

Ruggero

Version history
Last update:
‎2023-05-09 03:24 PM
Updated by: