Unable to update license information or Product Expired: Expired PRODUCTLEVEL tag in License Enabler File

[Sonja_Bauernfeind]

Applying a legacy license to Qlik Sense Enterprise on Windows, QlikView, or Qlik NPrinting may fail with:

Unable to update license information

or

Product Expired

An expired PRODUCTLEVEL tag in the LEF (License Enabler File), such as 2011-01-01, indicates the Maintenance agreement has expired and needs to be renewed to continue support and be eligible for major release upgrades.

Please note that the expired license can only be applied to a version of the product that was released before the expiry date. 

The license cannot be applied to versions of the product released after the expiry date of the PRODUCTLEVEL.

Limitations:

1. Without a current/paid maintenance agreement, no further Technical Support can be provided
2. The license cannot be applied to versions of the product released after the expiry date

Environment:

QlikView  
Qlik Sense Enterprise on Windows  
Qlik NPrinting  
 

[rzenere_avvale]

@Sonja_Bauernfeind I see an Access Denied error below your post. Is this a known issue?

Many thanks,
Riccardo

[Sonja_Bauernfeind]

Hello @rzenere_avvale !

Looks like the survey attached to this article is broken. Let me try and fix it 🙂

[Sonja_Bauernfeind]

@rzenere_avvale Fixed!

It was the () in the title, the survey did not like that. 

[rzenere_avvale]

@Sonja_Bauernfeind I confirm that now it's working
Thanks for the quick fix!

Riccardo