NPrinting install failure

[cg1]

We are experiencing errors installing NPrinting and unable to trace the cause.  Would really appreciate any pointers. 

I run the QlikNPrintingServer_x64.exe using a service user as described in the docs. I filled in all the requested details suitably. The install eventually fails with 'Setup Failed - Fatal error during execution'.  See logs below. 

Installing on Windows Server 2012 R2. QlikSense is installed on the same machine (I realise this is not recommended but is the only option we have currently). 

Logs: 

...
[348C:1374][2019-02-28T16:12:22]i319: Applied execute package: QlikNPrintingRepoService, result: 0x0, restart: None
[3FC8:278C][2019-02-28T16:12:22]i325: Registering dependency: {3ef64708-9d11-4436-91b6-56bde2293c31} on package provider: {52908FC9-83DB-4CC5-98C5-67EE1B042F1B}, package: QlikNPrintingRepoService
[3FC8:278C][2019-02-28T16:12:22]i323: Registering package dependency provider: {2C999ED2-B7DD-4A21-AC3D-F7C0669A463A}, version: 19.0.3.0, package: QlikNPrintingMessagingService
[3FC8:278C][2019-02-28T16:12:22]i301: Applying execute package: QlikNPrintingMessagingService, action: Install, path: C:\ProgramData\Package Cache\{2C999ED2-B7DD-4A21-AC3D-F7C0669A463A}v19.0.3.0\QlikNPrintingMessaging_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[3FC8:278C][2019-02-28T16:12:44]e000: Error 0x80070643: Failed to install MSI package.
[3FC8:278C][2019-02-28T16:12:44]e000: Error 0x80070643: Failed to execute MSI package.
[348C:1374][2019-02-28T16:12:44]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[348C:1374][2019-02-28T16:12:44]i319: Applied execute package: QlikNPrintingMessagingService, result: 0x80070643, restart: None
[348C:1374][2019-02-28T16:12:44]e000: Error 0x80070643: Failed to execute MSI package.
[3FC8:278C][2019-02-28T16:12:44]i318: Skipped rollback of package: QlikNPrintingMessagingService, action: Uninstall, already: Absent
[348C:1374][2019-02-28T16:12:44]i319: Applied rollback package: QlikNPrintingMessagingService, result: 0x0, restart: None
[3FC8:278C][2019-02-28T16:12:44]i329: Removed package dependency provider: {2C999ED2-B7DD-4A21-AC3D-F7C0669A463A}, package: QlikNPrintingMessagingService
[3FC8:278C][2019-02-28T16:12:44]i351: Removing cached package: QlikNPrintingMessagingService, from path: C:\ProgramData\Package Cache\{2C999ED2-B7DD-4A21-AC3D-F7C0669A463A}v19.0.3.0\
[3FC8:278C][2019-02-28T16:12:44]i326: Removed dependency: {3ef64708-9d11-4436-91b6-56bde2293c31} on package provider: {52908FC9-83DB-4CC5-98C5-67EE1B042F1B}, package QlikNPrintingRepoService
[3FC8:278C][2019-02-28T16:12:44]i301: Applying rollback package: QlikNPrintingRepoService, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[348C:1374][2019-02-28T16:18:04]i319: Applied rollback package: QlikNPrintingRepoService, result: 0x0, restart: None
[3FC8:278C][2019-02-28T16:18:04]i329: Removed package dependency provider: {52908FC9-83DB-4CC5-98C5-67EE1B042F1B}, package: QlikNPrintingRepoService
[3FC8:278C][2019-02-28T16:18:04]i351: Removing cached package: QlikNPrintingRepoService, from path: C:\ProgramData\Package Cache\{52908FC9-83DB-4CC5-98C5-67EE1B042F1B}v19.0.3.0\
[3FC8:278C][2019-02-28T16:18:04]i351: Removing cached package: ErlangPackage, from path: C:\ProgramData\Package Cache\033788074670EA4AC3D333083516FD8AF41930AE\
[3FC8:278C][2019-02-28T16:18:04]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, resume: None, restart: None, disable resume: No
[3FC8:278C][2019-02-28T16:18:04]i330: Removed bundle dependency provider: {3ef64708-9d11-4436-91b6-56bde2293c31}
[3FC8:278C][2019-02-28T16:18:04]i352: Removing cached bundle: {3ef64708-9d11-4436-91b6-56bde2293c31}, from path: C:\ProgramData\Package Cache\{3ef64708-9d11-4436-91b6-56bde2293c31}\
[3FC8:278C][2019-02-28T16:18:04]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3ef64708-9d11-4436-91b6-56bde2293c31}, resume: None, restart initiated: No, disable resume: No
[348C:1374][2019-02-28T16:18:05]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

I followed these instructions to install: https://help.qlik.com/en-US/nprinting/February2019/Content/NPrinting/DeployingQVNprinting/Installing...

[crusader_]

To check, just try to install it on your laptop (if possible)...

[cg1]

Apologies if I wasn't clear, it is the NPrinting *Server* I am trying to install

[crusader_]

Well, perfectly works on Windows 10... 🙂

Anyway,  you need to narrow down the issue:

1. To check whether you can install the software, just install it anywhere, if it works - remove and tick the box (installation package is OK), if the issue occurs again, try to download package again... (might help)

2. Then continue to cut all possible causes like Antivirus, other software until you get to the point... it even could be Windows update or lack of it...

Unfortunately you're the only one who has access to your environment and no one from here could help you more than guessing...

//Andrei

[Ruggero_Piccoli · Accepted solution]

RabbitMQ is not more installed as RabbitMQ since some versions. It is Qlik NPrinting Messaging service and it is installed by the Qlik NPrinting Server setup. You will not see it in the Program and Features list as RabbitMQ or in the Services. In the services you see the Qlik NPrinting Messaging service.