Qlik NPrinting Designer can’t find a supported template editor for Excel and PowerPoint

[Ruggero_Piccoli]

[Edited]

Dear All,

Qlik NPrinting May 2021 SR3, or newer, solves this issue and is available for download. Refer to the Release Notes https://community.qlik.com/t5/Release-Notes/Qlik-NPrinting-May-2021-SR3/ta-p/1872634#toc-hId-4043113....

Thanks to some conversations with Qlik NPrinting users we discovered that latest version v2109 of Excel and PowerPoint include in Microsoft Office 365 is not working correctly with Qlik NPrinting Designer. The R&D team is working right now to solve at the same time we suggest avoid installing Microsoft Excel and PowerPoint v2109 on the computers you use to edit Qlik NPrinting templates. Please note that Qlik NPrinting uses Microsoft Office only to edit report templates. Instead it is not used to generate reports.

To check the version of Microsoft Office you are using refer to https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a...

The update history for Microsoft 365 Apps is available at https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

You can also refer to the support article https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-can-t-find-supported-reporting-template-edito...

SUGGESTED SOLUTION https://community.qlik.com/t5/Qlik-NPrinting-Documents/Qlik-NPrinting-Designer-cannot-find-a-support...

Word. PixelPerfect and HTML templates are not affected.

Best Regards,

Ruggero

[PuriVelasco]

Thank you @Frank_S .

I have tried change screen configuration to 100% in text size, apps and others elements and is running.

[Lech_Miszkiewicz]

Here are the steps and settings which worked for me and some other user:

https://community.qlik.com/t5/Qlik-NPrinting-Discussions/NPrinting-May-2021-SR2-Excel-issues/td-p/18...

[fneumann]

Hi Ruggero!

I currently have the same issue with Word. We are using NPrinting with 3 people and I'm the only one who get's the message for the supported template editor. We all have the same Version of Office 365 installed (2110 Build 14527.20234), so I would assume that the office version is not the reason.

Do you have any other ideas?

Thanks in advance!

Frank

[Frank_S]

@fneumann

This same error can occur despite the recent issue regarding the MS Office updates.

The solution in your case may be to adjust the zoom/advanced scaling settings of your desktop windows OS.

For information about this see:

• https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-can-t-find-supported-reporting-template-edito...

Kind regards...

[Supersmurf]

Hi guys!

Any news  on when a service release will be available fixing the problems with Office 2109+?

Best regards

Jan

[Ruggero_Piccoli]

Hi,

I just published the article with the steps to solve that worked on many cases https://community.qlik.com/t5/Qlik-NPrinting-Documents/Qlik-NPrinting-Designer-cannot-find-a-support...

Best Regards,

Ruggero

[Frank_S]

Also please check this article if the issue is not resolved by the solution suggested by Ruggero.

• https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-can-t-find-supported-reporting-template-edito...

Kind regards...

[Lauri]

Thank you, Ruggero! Your solution worked for me. (I also upgraded Server, Engine, and Designer to May 2021 SR2 just in case.)

[Supersmurf]

Hi and thx a lot for your response Ruggero! I testet it just now, and it works! 🙂 #fantastic#Will test the same with my client tomorrow.

Best regards

Jan

[Ruggero_Piccoli]

Hi @Supersmurf ,

Thanks a lot for the feedback!

Best Regards,

Ruggero