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Qlik Introduces a New Era of Visualization! READ ALL ABOUT IT
Katie_Davis
Digital Support
Digital Support

Chat is here to help transform your digital support experience. Within our first launched quarter, we saw:

  • 4,052 chats
  • Closed on average in 20-minutes
  • With 12% solved with automated answers

 

As we charge forward into 2022, we are improving our ability to get you accurate, immediate answers; both through automation and ramping up our on-call live chat experience.

To improve quality and availability we wanted to share with you the Top 3 improvements to help make chat the first stop in your Support Journey:

 

1. Enabled Queuing with our Live Chat Agents

  • If all agents are busy, you can enter a queue and wait for the next agent.

 

2. Ramping Up Agent Staffing and Availability

  • For 24/5 service and solutions at your fingertips

 

3. Added automated solution flows, beyond common account licensing and download issues, including:

  • Account Creation/Setup
  • Case Management
  • Product & Pricing Help
  • Education Help
  • Installation Help

 

Stay tuned for future enhancements with continued Live Chat expansion and developing automated product related solutions for compatibility issue.

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We look forward to chatting with you!

Qlik Digital Support