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Hello Qlik Users,
We are currently investigating a case portal defect during the case creation process.
All users are still able to submit a case, but are not able to select additional options that will categorize your request. Therefore, all submissions are currently showing incorrect product in the Case Details.
To help identify your request and ensure it reaches the correct queue, please be sure to hashtag the product or account area of concern in the case description.
After submitting a case, if you'd like to "Update Case Details" you can still do so in order to add in additional fields.
We will be sharing updates regarding this issue on this blog thread; please subscribe if you wish to receive notifications.
Apologies for the inconvenience,
Qlik Global Support
Update 12:13 pm Eastern 11/9/2021 - This issue has been resolved. Support Case creation is working as expected.