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Our client is attempting to connect to via via an Ipad A1566 Air" using ios 10.3.3 and Safari, to Sense February 2018 using an http connection, but is getting the “Connection lost. Make sure Qlik Sense is running properly….” when selecting an app to open in their work area. We have extended the keep-alive setting to 120 but the error persists.
Are there any actual guide line for setting this up OR any suggestions of what can be tried next??