Nprinting Template Editor does not open properly

[jrr9763]

When I try to edit the template of an nprinting report I get an unspecified error and the template opens in xlsx instead of the editor.  When I click the ok button the error message the template then opens, but it's blank and has no connection available.  I'm guessing this has something to do with Excel, since PowerPoint and Pixel Perfect templates open properly.  Any idea how to fix this?  I've been using nprinting for a few years and this issue started recently.

[Frank_S]

This issue is well known and the resolution is to upgrade your NPrinting environment to NPrinting May 2021 SR 3 or higher (or possibly to roll back MS office updates).

For details see:
Qlik NPrinting can't find supported reporting temp... - Qlik Community - 1716228

Kind regards...

[jrr9763]

Thanks, I'm using May 2021 SR 4.  I'm not able to roll back MS Office updates as they usually go out company wide.

[Frank_S]

Got it...Try other solutions in the same article as this issue has been around for a while for other reasons.

But first, restart your computer and try again. 
It may be that excel.exe is running in the background due to manually closing the NP designer using manager.

If restarting doesn't help, please check the other steps in the article starting with your OS's advance scaling. ie: set your zoom level to 100 percent.

Kind regards...

[jrr9763 · Accepted solution]

Hi Frank, I think I found a work around for this.  It worked for me at least.  I created a new report and instead of using the empty template option I imported a template.  Then I was able to edit this newly imported template and it opened correctly within the Editor.  After I closed it, I was then able to edit the templates for other already existing Excel nprinting reports and they all started opening within the editor.  Not exactly sure why this worked for me, but it did.

[Frank_S]

@jrr9763

In some cases, a word file can become corrupted perhaps due to an aggressive antivirus for example.

If you are running one, please exclude this folder on your desktop designer computer so as to mitigate possible file corruption.

C:\Program Files (x86)\NPrinting

C:\Users\YourUserAccount

From: https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-Server-and-Designer-Anti-Virus-Folder-Exclusi...

Kind regards...