Indeed we have it covered 24/7 - @Ruggero_Piccoli covers Europe time, @Frank_S US and Canada and I do Australia and Pacific timezone although I often stay up 😛 Both of them are support and I am only community member.
@Digvijay_Singh - I agree with you, my experience is similar with yours (. One thing I learned was that you have to ask right question, provide all available information and only then expect answers. Questions like "NPrinting is not working - what should I do???" has no value. We must know what was already tried and go through each scenario step by step.
@mshann01 - With this particular issue it is usually related to OS and 3rd party components (office). It is possible that companies install office with additional add-ons which may cause other issues and we will never know about it. It is important to understand the hardware as well. Providing info about facts like number of screens, screen resolutions, whether it is local or remote machine, scaling etc...If you have multiple screens have you checked if all of them are scaled down to 100%? There is so many factors that is hard to say which one is the one possibly causing issues. Frankly saying I had that problem in the past and always with one or another tweak I was able to fix it. Given that I use NPrinting in our clients environments it was always something new. Ruggero has given you additional answers and suggested opening a support case. Once you do that you may follow up so he, or someone else from support can help you with this one.
good luck
cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
