Unable to download reports from Qlik Cloud - Analytics Services Section

[CT8888]

Hi,  I have tried to download "Style Summary Summary W/YTD" report from the above section. However,  an error message has been shown - "Something went wrong. Please try again". Learnt from the community, I have already allowed to use third-party cookies [*.]qlik.com in chrome but failed to make it too.  I am based in HK.  I'm not sure if this is the source of the problem. Please help to advise what I can do t solve this issue. Thanks.

[Vinay_B]

Hi @CT8888 

You can raise a support ticket to investigate this issue. However, if you want to check the reason, you can look at the browser developer tool which would give more information about the issue. 

https://community.qlik.com/t5/Official-Support-Articles/Save-network-web-traffic-HAR-XML-file-and-co... 

[CT8888]

Thanks for your information. As I'm new to this community, I'm not sure how I can raise a support ticket.

Besides, I have followed the instruction to save the log from chrome. However, I don't know what to do to solve the issue. Is it possible if you or your team can help to look into this case and show me how to solve it? Thanks.

[Vinay_B · Accepted solution]

Hi @CT8888 

You can contact us via Live chat: https://community.qlik.com/t5/Support/ct-p/qlikSupport 

OR raise a case by following the instructions: https://community.qlik.com/t5/Official-Support-Articles/How-to-contact-Qlik-Support/ta-p/1837529 

I hope this helps you. Let me know!