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Katie_Davis
Digital Support
Digital Support

Are you tired of waiting for support tickets to be addressed and resolved? Look no further! Our Support Chat is here to revolutionize your customer support experience, providing instant assistance, saving you time and effort.

At Qlik, we understand the importance of prompt and efficient customer service. That's why we've invested in cutting-edge chatbot technology that is designed to understand and address your concerns in real-time. Our chatbot is trained to handle a wide range of customer inquiries and support requests, from simple FAQs to more complex issues. When you need further assistance, our live agents are on standby to help.

So why chat with Qlik Support instead of opening a support ticket? We can think of some pretty compelling reasons:

Time-Saving: Our chatbot provides instant responses to your inquiries, eliminating the need to wait for a support ticket to be assigned and resolved. You'll receive immediate assistance, ensuring that your questions are addressed in a timely manner. 

Convenience: Our chatbot is available 24/7, providing you with round-the-clock assistance. Or you can be connected to live agents who are on standby 24/7 for critical issues and 24/5 for standard support. You can access our chat from anywhere, at any time, using your preferred device. Whether you're at home, at work, or on the go, our chatbot is always ready to help.

Self-Service Options: Our chatbot is equipped with self-service options, allowing you to find answers to common questions or troubleshoot issues on your own. This empowers you to resolve simple inquiries without having to wait for assistance. The best part? The more you use our chatbot, the better it gets at understanding your needs and providing accurate responses.

Expert-backed: Our team of engineers will work hand in hand with our chat. If you need to be connected to a live agent or create a case for further troubleshooting, our chatbot will efficiently guide you through the process, saving you time and effort.

Our chat is a game-changer in customer support. Say goodbye to support tickets and hello to a new era of efficient and convenient customer service. Try it out today and experience the future of customer support!

17 Comments
PabloLabbeImaps
Partner Ambassador
Partner Ambassador

The support chat is available in other languages or only in english ?

2,194 Views
PabloLabbeImaps
Partner Ambassador
Partner Ambassador

By the way, it´s great to have access to live agents. Most of the issues can be solved during the chat interaction without need to always open a support ticket just for an inquiry.

2,179 Views
Katie_Davis
Digital Support
Digital Support

Hi @PabloLabbeImaps , 

Great question! Yes the Support Chat supports multiple languages. However, when connected to a live agent, we can only guarantee support in English.

To change the language, click the three vertical dots on the top left of the chat window and choose "Change language".

Thanks,

Katie

Change language chat bot.png

2,138 Views
Danijel
Partner - Creator III
Partner - Creator III

@Katie_Davis 

Does this mean that the support tickets will no longer exist? Unfortunately, that is not clear from the text.

Greetings

2,067 Views
Katie_Davis
Digital Support
Digital Support

Hi @Danijel ,

Apologies for the confusion. Support tickets do still exist, it's just faster and easier to chat with us first! Also if your issue needs further investigation, our chat will create a case on your behalf by guiding you through case intake questions. 

Thanks,

Katie 

2,023 Views
p_verkooijen
Partner - Specialist II
Partner - Specialist II

Love the chat ❤️ used it several times.

1,871 Views
p_verkooijen
Partner - Specialist II
Partner - Specialist II

maybe 1 thing that botheres me, I am logged on to the portal and I still need to provice my name and emailaddress. This should be resolved.

1,843 Views
nhopf1909
Partner - Contributor II
Partner - Contributor II

y, but the quality of qlik support is very low in my eyes. i have only had bad experiences with the chat bot.

1,803 Views
MaryseC
Contributor III
Contributor III

Too often they answer to fill an ideation.  Really?  When you create an alert based of a measure with a expression as label, you see the script instead of the expression result in the choice of fields, really confusing for business users that know nothing about scripting but "this works as design please fill an ideation" pfff

1,781 Views
Katie_Davis
Digital Support
Digital Support

Hi @nhopf1909 , 

We appreciate your feedback. If you've used our chat before, I highly recommend trying it again now with our new and improved experience! We invested in generative AI to better understand and tackle your issues, and you can easily request a live agent at any point in your conversation. 

If you have specific questions or concerns, feel free to send me a direct message and we can set up a call to discuss in detail. 

Thanks!

Katie 

1,741 Views