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Creator II
Creator II

Text disappears after message about invalid HTML in text

It happened a few times to me, that when I try to post a question or reply I get this message :

"Correct the highlighted errors and try again.
Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

All the text I typed disappears and I cannot find a way to change anything in the text, even not when I reload last saved text. I don't use html-code in my text so it must be added by this forum -software.

It is a little (no... a lot) frustrating when you type a lot of text and you have to do it all over.

I use both Internet Explorer and Google Chrome. Last time it happened to me, I used IE. 

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2 Solutions

Accepted Solutions
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Community Manager
Community Manager

Re: Text disappears after message about invalid HTML in text

@curiousfellow There is a problem with the labels not being recognized although predefined. I have fixed the labels so that you can successfully post now. Please let me know if this is now working for you. 

Sue Macaluso

View solution in original post

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Community Manager
Community Manager

Re: Text disappears after message about invalid HTML in text

@curiousfellow Thanks, there was a problem with our pre-defined labels all fixed now. Best to you. 

Sue Macaluso

View solution in original post

8 Replies
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Community Manager
Community Manager

Re: Text disappears after message about invalid HTML in text

@curiousfellow Are you posting a question in a specific forum? If so can you tell me which one so that I can test. Thanks

Sue Macaluso
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Creator II
Creator II

Re: Text disappears after message about invalid HTML in text

Last time it was in the Nprinting forum. In what forum it happened I don't remember.

Most of my activities can be found in the Nprinting and the Qlikview-app-development

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Community Manager
Community Manager

Re: Text disappears after message about invalid HTML in text

@curiousfellow has this happened again? If it does can you capture a screenshot and attach it. Thanks

Sue Macaluso
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Creator II
Creator II

Re: Text disappears after message about invalid HTML in text

Well, here you go...new question same error. The error shows up in Internet explorer. In all cases productlabels were added.

When I try to post with google chrome I get another error about available product labels. Please see second screenshot.error nprinting forum internet explorer.jpgerror chrome.JPG

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Community Manager
Community Manager

Re: Text disappears after message about invalid HTML in text

@curiousfellow I see the issue, have reproduced and researching

Sue Macaluso
Highlighted
Community Manager
Community Manager

Re: Text disappears after message about invalid HTML in text

@curiousfellow There is a problem with the labels not being recognized although predefined. I have fixed the labels so that you can successfully post now. Please let me know if this is now working for you. 

Sue Macaluso

View solution in original post

Highlighted
Creator II
Creator II

Re: Text disappears after message about invalid HTML in text

Last Friday I posted a new question, and indeed:  it works fine now.

Thank you

Highlighted
Community Manager
Community Manager

Re: Text disappears after message about invalid HTML in text

@curiousfellow Thanks, there was a problem with our pre-defined labels all fixed now. Best to you. 

Sue Macaluso

View solution in original post