Upgrade May2025 - Qlik Sense Repository -- Installation failed.

[Monta_ssir]

Hi everyone,

I’m facing an issue while upgrading to Qlik Sense May 2025 after performing a PostgreSQL database migration using Qlik Sense PostgreSQL Installer.

During the upgrade, the Qlik Sense Repository (Repository.msi) installation fails with the following error in

MSI (s) (CC:EC) [14:20:42:245]: Note: 1: 1708
MSI (s) (CC:EC) [14:20:42:245]: Note: 1: 2205 2: 3: Error
MSI (s) (CC:EC) [14:20:42:245]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (CC:EC) [14:20:42:245]: Note: 1: 2205 2: 3: Error
MSI (s) (CC:EC) [14:20:42:245]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (CC:EC) [14:20:42:245]: Product: Qlik Sense Repository -- Installation failed.

[pablolabbe]

What was the previous version ? Have you used the QPI tool to upgrade PostgresSQL ?

Check this post

https://community.qlik.com/t5/Official-Support-Articles/Upgrading-and-unbundling-the-Qlik-Sense-Repo...

Also,antivirus can interfere in the upgrade process. It´s recommended to temporary disable it  and enable antivirus after all installed and running.

[Monta_ssir]

The previois versiok was Feb 23

yes, i used the latest version of QPI, and i have droped the previois version pf postgre(12.5)

[pablolabbe]

Did you solved your issue?

[BPiotrowski]

Hi @Monta_ssir ,

I've maybe found issue so installer couldn't uninstall patch on your QS.

Try first manualy uninstalling patch in control panel (not QS IR just Patch), then run setup.exe as administrator and then run patcher as administrator. Thats the proper way of upgrading that works for me.

Here's log:
Calling custom action Qlik.QustomActions64!Qlik.QustomActions64.PatchCustomActions.UninstallPatch
Action 14:20:33 64 Checking if patch: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\QlikSenseEnterprisePatch is installed
Action 14:20:33 65 Uninstalling patch
Action 14:20:41 20 Error! Could not uninstall patch: QlikSenseEnterprisePatch with uninstall command: "C:\ProgramData\Package Cache\a5f0547a-f5e5-4b47-bf75-b6afc9a1294a\Qlik_Sense_update.exe" uninstall. Exit code: -1. Please uninstall manually!
CustomAction CA_UninstallPatch returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)