Qlik Customer Portal Launching July 15!

[Katie_Davis]

The new home for your support needs and your gateway to unlock solutions.

[Katie_Davis]

Update as of July 15, 2024: The new Customer Portal is live! 

Update as of July 9, 2024: Maintenance Window changed, expected start time is Saturday, July 13 at 2:00a.m. EST

On July 15, 2024, Qlik is launching your future home for managing your Qlik account needs. The initial release of Qlik’s Customer Portal will be the one place for all customers and partners to find support, for both Qlik and Talend products.

Here you’ll find:

• Your Support Case Management
• Verified Knowledge Articles
• Our generative Support Chat & Live Chat with technical agents
• Critical Issue Support

We also make it easy to connect you to customer resource sites like:

• Qlik Community
• Qlik Learning
• Product Documentation
• Qlik.Dev

By using your Qlik Account, you can gain access to these core support activities. Stay tuned for more business activities to make its way to Customer Portal related to account management and further customer success resources.

NOTE: If you currently do not have a Qlik Account, please follow these instructions to register for one. If you are having access issues to Qlik Customer Portal, you can contact Support through our chat, without needing to be logged in. 

Maintenance Window:

• During the weekend before launch, July 13 (2:00 AM ET) – July 15 (8:00 AM ET) you will be unable to log or view cases through our Support Portal or connect via chat. If you need assistance during this time, please contact Support via email or by phone for high severity issues only. 

If you are a Talend Customer, you can expect:

• 2 years of case history to be available on July 15.
• Access if you effectively moved to a Qlik Account and are marked as a point of contact for your organization.
• The ability to open cases directly in portal or chat with instantly with agents. Previous contact methods, including Support's email-to-case and Talend Portal will be deprecated.
• We are introducing the Support Administrator role.  This role is given to people within your organization who will have access to view/edit all cases logged by any user throughout your business. Click here to learn more about this access level.  

If you are a Qlik Customer, you can expect:

• All case history to be available from the current Qlik Community Case Portal (2021+)
• Easier paths to navigate Qlik Support self-service resources and ways to contact Support.

We look forward to bringing you easier ways to do business and are striving to enhance your experience. Place your questions in the comments below and we’ll be in touch!

Thank you for choosing Qlik,

Qlik Global Support and Customer Experience

[cotiso_hanganu]

I have submitted today a case and experienced  2 messy situations:

1. while editing the message , the respective input box was scrolled up every second or 2, despite the fact I could still write in it. Very annoying.

2. Trying to upload some files after submitting the case took me to an upload option (as new browser tab), but seemed I couldn't upload anything. Actually it showed it has uploaded, but the interface was so poor, it confused me. Also didn't have any option to close the window or go back to the case, or see somewhere in the case the uploads, even after refresh.

Hope this feedback helps for future improvement

[Katie_Davis]

Hi All, 

Apologies, the Customer Portal is experiencing login issues. The issue is documented here: https://community.qlik.com/t5/Official-Support-Articles/Customer-Portal-Login-Error/ta-p/2470995 

We are actively investigating and mitigating the issue. If you need to create or manage a case, please contact us through our Support Chat, where login is not required. 

Thank you for your patience, @amreyes, @DataKnight1, @kino77, @VRam, @AlexOmetis 

Best,

Katie

[Mitz]

Hi

I cannot login to your new customer portal, due to this error "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."

I need to open a case > I cannot open my Talend Studio. It keeps on popping up the Bitbucket Login screen. 

Please assist. Thanks.

[BoB_Qlik_Support]

Dear Team,
Since the Support portal has been updated all the new URLs are currently blocked in domain PC of client. Please provide us with public ip and detail list of url for support portal to get whitelisted at network end.
Regards
Bob Support

[Sachin_Carelon]

Hi Team, 

I am facing this issue while logging, I have already a case open, and I am unable to get the update or paste my findings there.
Can anyone please help me?

[Simone_Tomassetti]

when I try to connect to Support Case Portal i get this page

I need to view my opened cases but i cant access.

Give me a correct link to access.

Thank you

[Katie_Davis]

@Mitz, we have setup your account and now you should have access to the Customer Portal. Please send me a direct message if you're still experiencing issues for further troubleshooting. 

[Katie_Davis]

@Sachin_Carelon, we've are actively investigating your account and I have sent you a dm with further questions. Thanks for flagging this. 

[IPF]

Hello All,
I recently moved from Talend Support and I am having hard time to connect to Qlik Support Case Portal.
Each time I click the link, I get redirected to salesforce after trying to login.

Any help would be appreciated!
Thank you in advance.
BR.

[Suresh_Kumar]

@Simone_Tomassetti Issue is resolved.