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dplr-rn
Partner - Master III
Partner - Master III

Not getting emails for replies on Posts

i am Not getting emails alerts for replies on Posts where i have commented/replied.

is it a general problem?

Labels (1)
9 Replies
Thiago_Justen_

What's up friend?


Please, take a look in your profile's settings as follow:

 

thiago_justen_0-1603824455079.png

Then, uncheck the box bellow:

thiago_justen_1-1603824548858.png

 

And then, take a look at this another one section:

 

thiago_justen_2-1603824641575.png

 

Regards

Thiago Justen Teixeira Gonçalves
Farol BI
WhatsApp: 24 98152-1675
Skype: justen.thiago
dplr-rn
Partner - Master III
Partner - Master III
Author

checked all of those before i posted this.  

dplr-rn
Partner - Master III
Partner - Master III
Author

@Sue_Macaluso  is this an on going issue?

Sue_Macaluso
Community Manager
Community Manager

@dplr-rn @Thiago_Justen_ We do have an inconsistency with notifications of which I have a ticket opened and waiting for the fix. Can you try to unsubscribe to the forum you are in and subscribe again? This seems to have worked for many.  

Sue Macaluso
dplr-rn
Partner - Master III
Partner - Master III
Author

hi @Sue_Macaluso 

its not happening to forums. when i respond to a question from someone in community and OP/someone replies on top of that i dont get an alert for the same anymore. started happening  in the last week or so.

i do get emails if some likes my replies or accepts it as solution. but not if they reply to the post

i tried resetting notification settings without any difference. 

Sue_Macaluso
Community Manager
Community Manager

@dplr-rn Let me investigate further and will get back to you. 

Sue Macaluso
Sue_Macaluso
Community Manager
Community Manager

@dplr-rn Oh, quick question. Are you getting those notifications in the community notifications (By the top right Bell)

Sue_Macaluso_0-1604612969181.png

 

Sue Macaluso
dplr-rn
Partner - Master III
Partner - Master III
Author

Not getting notifications for replies. Only if I am mentioned (@)

Sue_Macaluso
Community Manager
Community Manager

@dplr-rn Are you getting notifications now?

Sue Macaluso