Root Cause: Outdated Qlik NPrinting Server, Engine, and Designer
Verify that your Qlik NPrinting installation is up to date and that the Designer, Server, and Engine are all on the same version. Always keep your Qlik NPrinting setup up to date.
Root Cause: Microsoft Office is not correctly installed or not correctly associated.
Verify that Microsoft Office can be opened on the machine running the Qlik NPrinting Designer. In case any Office extension is not associated with the right program, please, follow this article to fix the issue.
Root Cause: Microsoft Office and Windows Update
A Microsoft Office Update in 2021 has led to compatibility issues. These were resolved as per Qlik's Internal defect ID OP-95579.
See this article's appendix for additional details.
The fix on Qlik's end was originally introduced in May 2021 SR3 (Release Notes). If you are on a version prior to this, upgrade to the latest version of Qlik NPrinting.
Root Cause: Faulty or corrupted installation of MS Office or Qlik NPrinting
Repair the Microsoft Office Installation.
If this does not resolve the issue:
Uninstall the Qlik NPrinting Designer
Download the Qlik NPrinting Designer software version that matches the identical version of your Qlik NPrinting Server
Uninstall Microsoft Office
Reinstall Microsoft Office and then NPrinting Designer
Verify that Microsoft Office is correctly licensed.
Modify your setup to match the system requirements.
Install a supported copy of Microsoft Office and license it.
Install the NPrinting Designer.
Alternative Solution if the previous one does not work
Complete removal of Microsoft Office & NPrinting designer
USE THIS FOLLOWING STEP WITH CAUTION BEFORE PROCEEDING: once the removal is completed, delete and recreate the Windows user profile of the windows account (save all desktop files, document folder data, public folder data, and documents folder data before proceeding with this option.
Once the new profile is created, install a supported version of MS Office and NP designer then reboot and retest.
NOTE: Deleting a windows user profile from your computer will result in the loss of all files and folders associated with this user profile deletion. Ensure to backup desktop profile files and folders before proceeding
Root Cause: Insufficient Account Privileges
The Qlik NPrinting Designer is installed with an account that has insufficient installation privileges.