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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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Ruggero_Piccoli
Support
Support

Qlik NPrinting Designer can’t find a supported template editor for Excel and PowerPoint

[Edited]

Dear All,

Qlik NPrinting May 2021 SR3, or newer, solves this issue and is available for download. Refer to the Release Notes https://community.qlik.com/t5/Release-Notes/Qlik-NPrinting-May-2021-SR3/ta-p/1872634#toc-hId-4043113....

Thanks to some conversations with Qlik NPrinting users we discovered that latest version v2109 of Excel and PowerPoint include in Microsoft Office 365 is not working correctly with Qlik NPrinting Designer. The R&D team is working right now to solve at the same time we suggest avoid installing Microsoft Excel and PowerPoint v2109 on the computers you use to edit Qlik NPrinting templates. Please note that Qlik NPrinting uses Microsoft Office only to edit report templates. Instead it is not used to generate reports.

To check the version of Microsoft Office you are using refer to https://support.microsoft.com/en-us/office/about-office-what-version-of-office-am-i-using-932788b8-a...

The update history for Microsoft 365 Apps is available at https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

You can also refer to the support article https://community.qlik.com/t5/Knowledge/Qlik-NPrinting-can-t-find-supported-reporting-template-edito...

SUGGESTED SOLUTION https://community.qlik.com/t5/Qlik-NPrinting-Documents/Qlik-NPrinting-Designer-cannot-find-a-support...

Word. PixelPerfect and HTML templates are not affected.

Best Regards,

Ruggero



Best Regards,
Ruggero
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Labels (2)
43 Replies
TusharDev_Qlik
Creator II
Creator II

We are on Nprinting May 2022 version but still getting same error.

Error message:

Catastrophic failure

Version: Microsoft 365 Apps for enterprise 16.0.15601.20680

Recently systems are recently upgraded with Microsoft 365 and it stopped working after this particularly for excel templates.

For testing we reinstalled Microsoft 2016 and it is working fine.

 

Please advise.

Frank_S
Support
Support

Check this article and pay particular attention to resolutions 1 and 3.

Try BOTH options in resolution 3.

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-Designer-preview-fails-or-other-te...

Please remember hit the 'Like' button and for helpful answers and resolutions, click on the 'Accept As Solution' button. Cheers!
TusharDev_Qlik
Creator II
Creator II

thank you @Frank_S 

Resolution  3 worked for us.

Frank_S
Support
Support

Thank you for confirming to solution @TusharDev_Qlik 

Please remember hit the 'Like' button and for helpful answers and resolutions, click on the 'Accept As Solution' button. Cheers!