Mail Server Configuration Issue. Test email or alert email both are not working

[Anonymous]

Dear All,

We are using Qlikview 11.2 SR8 Server . We do not have publisher.

I have added my email ID under Alerts tab in QMC--> System--> QV Server

I have added our SMTP server IP adress and also Authentication method selected as Userid and password.

When I enter my email to Test the alert email, I can see message as "Email was sent succssfully".

But I didnot receive any email.

Even I tried with reload task. When the Task failed also I'm not receiving Alert email.

P.S: Same SMTP server details are working for IBM Cognos server and able to send email to end users.

Pls help.

BR,

Chinna

[jagan]

Hi,

Try Selecting anonymous option.  Check with your admin team whether they are sending/storing this emails in a shared folder instead of sending to your mail box.

Regards,

Jagan.

[Anonymous · Accepted solution]

Dear All,

I have identified the solution and cause of the issue ..

below link is the reference

SMTP Configuration is not working

This may help others.

BR,

Chinna