Qv.exe crash batch process - 0xc0000005

[mongolu]

Hi everybody.

We've got recently a new machine for migrating our existent Qlikview environment.

We choose to install Windows Server 2012 R2 x64. We installed the same version of QlikView, server and client, namely Qlikview 12 SR 4 x64.

We have some automatic reloading processes. QVW has a macro for exporting some charts into QVD format and an OnLoad trigger which triggers this macro when opened with a specific variable value (to trigger the export and to know what to export).

In few words, a batch script (cmd) starts reloading a QVW file (/r) and waits for it to finish. The second step is opening the same QVW with a value of export variable (like EXPORT1) and waits for it to finish.

All is fine, QVD is saved.

The problem is at end: it crashes.

The error is this:

Full text says:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Qv.exe
  Application Version:    12.0.20300.0
  Application Timestamp:    5763d56e
  Fault Module Name:    Qv.exe
  Fault Module Version:    12.0.20300.0
  Fault Module Timestamp:    5763d56e
  Exception Code:    c0000005
  Exception Offset:    0000000000517f8a
  OS Version:    6.3.9600.2.0.0.272.7
  Locale ID:    1033
  Additional Information 1:    c355
  Additional Information 2:    c35565538b7db5524c416719ab84a6a1
  Additional Information 3:    6027
  Additional Information 4:    6027f8a91ce2c2eadb5a60fa6c351c1e

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There is also an entry in Windows Event log, which says:

Faulting application name: Qv.exe, version: 12.0.20300.0, time stamp: 0x5763d56e
Faulting module name: Qv.exe, version: 12.0.20300.0, time stamp: 0x5763d56e
Exception code: 0xc0000005
Fault offset: 0x0000000000517f8a
Faulting process id: 0x1af0
Faulting application start time: 0x01d1ed6ed105ffd6
Faulting application path: C:\PROGRA~1\QlikView\Qv.exe
Faulting module path: C:\PROGRA~1\QlikView\Qv.exe
Report Id: 100d6a76-5962-11e6-80c6-a4bf01014afa
Faulting package full name:
Faulting package-relative application ID:

I put togheter an example (please see the attached file).

Has anyone been hit by this problem?

[marcus_sommer · Accepted solution]

Here: c++ - Exception Error c0000005 in VC++ - Stack Overflow is an explanation of the error-code. I would interpret it that there is a timing-problem and some code/script-parts aren't finished when certain system-resources are already released. I'm not sure if you could get rid of them with adding some WaitForIdle/Sleep statements but this would be the first thing what I would trying.

- Marcus

[mongolu]

Thanks Marcus.

I’ve added ActiveDocument.GetApplication.Sleep 5000 before Quit command and it’s OK now.

I’ve tried also with ActiveDocument.GetApplication.WaitForIdle and didn’t work.

I’ve noticed that splash screen do not “finish to appear” when QV runs last command, ActiveDocument.GetApplication.Quit.

So I added a line in C:\Users\[username]\AppData\Roaming\QlikTech\QlikView\Settings.ini file, “[Settings 7]” section, with SuppressSplash=1 and now it’s working fine.

(also I removed Sleep command in macro).

Thank you.