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How do I get added to an already opened case
Hi,
I would like to suggest you to ask to your colleague to send this request to the support people that are working on the case. Without the case number nobody here can help you. Thanks.
Best Regards,
Ruggero
Hi @ilikeit55 checking in from Support to make sure you got the assistance you needed! Your coworker should be able to request within the open case for the agent to add you as a watcher. Please send me a direct message if you need further assistance and we'll look into the details as Ruggero was referring to above.
Hi,
I would like to suggest you to ask to your colleague to send this request to the support people that are working on the case. Without the case number nobody here can help you. Thanks.
Best Regards,
Ruggero
Hi @ilikeit55 checking in from Support to make sure you got the assistance you needed! Your coworker should be able to request within the open case for the agent to add you as a watcher. Please send me a direct message if you need further assistance and we'll look into the details as Ruggero was referring to above.
Thank you @Katie_Davis
(I am now going to move this post to the correct forum, @ilikeit55 you may receive a notification)