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qlikwarg
Partner - Contributor II
Partner - Contributor II

not possible attachement to case

Hello, every time I try to send the a file to case 00005320 I get the failure
An Unexpected Error has occurred.

Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 5737FD9F.

Click your browser's Back button to continue.

Return to my original page
-- or --

"The contents of the attachement doesn't match its file type"

Labels (1)
6 Replies
Sue_Macaluso
Community Manager
Community Manager

@qlikwarg Thanks for reaching out. I am bringing in my colleagues to have a look at this. 

Sue Macaluso
Jin_Park
Digital Support
Digital Support

Hello @qlikwarg ,

Do you mind sharing what the file extension/type and file size are?

Currently, there is some limitation to which file type and how large the attachment can be.

qlikwarg
Partner - Contributor II
Partner - Contributor II
Author

Hello Jin_Park, the file is a png-file with only 33KB (00005320_controlling-detail.png) and

the other file is a qvw that your support-colleagues wanted from me to give it into the case (00005320_Bsp_Zeilenverschiebung.qvw) with 80MB.
thanks for looking.

yours FWarg

Jin_Park
Digital Support
Digital Support

@qlikwarg 

Thank you very much for the info.

The potential cause might be that the qvw file with 80MB is causing the error.

Currently, the file attachment's maximum size limit is 76MB.

We are aware that this is not enough and are working already to increase this limit.

In the meantime, a workaround would be to compress the file into zip and try attaching it once it is less than 76MB.

OR work with the case owner (Support Employee) for other ways they can securely receive your file.

Apologies for the inconvenience this is causing. The team is working hard to fix and eliminate many of these types of issues as quickly as possible.

 

Best,

Jin

qlikwarg
Partner - Contributor II
Partner - Contributor II
Author

Hello Jin Park, I asked my customer for a new samplefile with less than 76MB.

qlikwarg
Partner - Contributor II
Partner - Contributor II
Author

Hello Jin Park,
the client was able to give me a smaller sample file, which I attached to the CASE.