My issue has not been resolved, but support did provide me with a few things to try. All of the solutions they provided were for NP16 so they may work for you.
Here's the first:
Change the path for the Default Excel Template.
Open NPrinting and go to File > Options > Report Settings. Verify you entered the path to
a blank Excel file in the "Default Exel template" text box. Verify also you entered a "Default
Go to the report, Be sure that the template file being used is not corrupted and that is not
saved in a protected folder.
If it is a new installation of Office 2013, please ensure that you have installed a local copy of Office 2013 and that you are not trying to run via a virtualized version of Office 365.
To resolve this issue, see the steps in the tutorial below:
If you are using a version of Office Prior to Office 2013, please take the following steps to resolve the issue:
1. Use the Office Repair Tool to repair your Office installation. Reboot and try again.
If this does not work, go to step 2.
2. a. Uninstall Office and uninstall the NPrinting Client (ensure that you save the license file prior to uninstalling) reboot the computer
2. b. Reinstall Office and then reinstall the NPrinting Client (reapply the NPrinting license file)
2. c. Reboot the computer and try to open a new NPrinting Template again.
Are you running Visio 2013 along with Office 2010 or Office 2013?
3. Some customers have experienced issue with this scenario on there systems. For resolution, see the steps below:
· uninstall Microsoft Visio 2013
· uninstall NPrinting
· run a repair on Microsoft Office
· install NPrinting
· do NOT reinstall Visio 2013 (suggest reversion back to the 2010 version).
Note: If you also have MS Lync in this scenario, it may also be necessary to uninstall Microsoft Lync 2013. Then reinstall NPrinting last.
Qlik support was able to resolve my issue! In my case when I installed NPrinting Designer I was not logged in with the service account used by NPrinting. To resolve the issue we uninstalled Designer. Then logged in to the Windows server with the service account and reinstalled Designer. It immediately started working.