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Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
For details on our terms and conditions, review the Qlik Support Policy.
Index:
We're happy to help! Here's a breakdown of resources for each type of need.
| Support | Professional Services (*) | |
| Reactively fixes technical issues as well as answers narrowly defined specific questions. Handles administrative issues to keep the product up-to-date and functioning. | Proactively accelerates projects, reduces risk, and achieves optimal configurations. Delivers expert help for training, planning, implementation, and performance improvement. | |
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(*) reach out to your Account Manager or Customer Success Manager
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The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)
The Qlik Design Blog
The Design blog is all about product and Qlik solutions, such as scripting, data modelling, visual design, extensions, best practices, and more! (click)
The Product Innovation Blog
By reading the Product Innovation blog, you will learn about what's new across all of the products in our growing Qlik product portfolio. (click)
Q&A with Qlik
Live sessions with Qlik Experts in which we focus on your questions.
Techspert Talks
Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis.
Technical Adoption Workshops
Our in depth, hands-on workshops allow new Qlik Cloud Admins to build alongside Qlik Experts.
Qlik Fix
Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.
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Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
Log in to manage and track your active cases in the Case Portal. (click)
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
If you require a support case escalation, you have two options:
When other Support Channels are down for maintenance, please contact us via phone for high severity production-down concerns.
A collection of useful links.
Qlik Cloud Status Page
Keep up to date with Qlik Cloud's status.
Support Policy
Review our Service Level Agreements and License Agreements.
Live Chat and Case Portal
Your one stop to contact us.
After upgrading to Qlik Sense Enterprise on Windows May 2023 (or later), the Qlik Sense Repository Service may cause CPU usage spikes on the central node. In addition, the central Engine node may show an increased average RAM consumption while a high volume of reloads is being executed.
The Qlik Sense System_Repository log file will read:
"API call to Engine service was successful: The retrieved 'StaticByteSize' value for app 'App-GUID' is: 'Size in bytes' bytes."
Default location of log: C:\ProgramData\Qlik\Sense\Log\Repository\Trace\[Server_Name]_System_Repository.txt
This activity is associated with the ability to see the Base memory size in the Qlik Sense Enterprise Management Console. See Show base memory size of apps in QMC.
The feature to see Base memory size can be disabled. This may require an upgrade and will require downtime as configuration files need to be changed.
Take a backup of your environment before proceeding.
If any issues occur, revert the changes by restoring the backed up files and open a ticket with Support providing the changed versions of repository.exe.config, capabilities.json mentioning this article.
Show base memory size of apps in QMC
QB-22795
QB-24301
Qlik Sense Enterprise on Windows May 2023, August 2023, November 2023, February 2024.
An SQL Server backup file is considered striped if it consists of multiple files or if it was generated from multiple files appended into a single bak file.
This means the backup files will contain the same LSNs for each of those files.
Qlik Replicate cannot process these multiple files with the same LSN.
The following error will occur when Qlik Replicate encounters striped backup files:
00012300: 2025-11-04T20:22:28:558929 [SOURCE_CAPTURE ]E: do_log_processing_direct(...) 2 multiple family members (=stripes) encountered in backup set while only 1 can be handled. [1020440] (sqlserver_log_processor.c:4685)
Skip the LSN and start from another LSN or timestamp. Note that this will lead to a data gap for the LSN that was skipped.
You can also choose to do a full reload.
Striped backups are a result of SQL Server configurations. Please consult with your DBA on backup configurations.
With a Unified license (formerly called Dual Use License) the legacy QlikView license is complemented with a Qlik Sense license that can be applied to the QlikView server as it includes QlikView entitlement license attributes. Such license needs to be activated with the Signed License Key (SLK). When a customer enters an Analytics Modernization Program (AMP, formerly known as Dual Use program), QlikView CALs (e.g. Named User CALs, Document CALS, Session CALs and Usage CALs) are converted into Professional User, Analyzer User, and Analyzer Capacity User allocations based on the Analytics Modernization Program conversion ratios.
I. If a customer transitions to AMP with on-premise (client-managed) Qlik software (e.g. converts to the perpetual estate or convert to subscription Qlik Sense Enterprise on Windows), a Unified License containing the converted quantity of Professional Users, Analyzer Users and Analyzer Capacity would be delivered. This license contains a customized Qlik Sense Enterprise Signed License Key (SLK) which can also be deployed on QlikView Server and/or QlikView Publisher. If a user is assigned a Professional or Analyzer user license, this assignment information is synchronized to all Qlik Sense and QlikView deployments activated using this Unified License key. As such one user just needs one license to access the entire Qlik software platform (regardless if it is Qlik Sense or QlikView).
In this scenario, as long as the QlikView Server and Qlik Sense edition use the same Identity Provider (IdP) the user can access apps on both environments consuming only one user license allocation.
If the user license is reallocated in any of the systems to a different user, the same will occur across both QlikView and Qlik Sense environments.
II. If a customer transitions to AMP with Qlik Sense Enterprise SaaS add-on, a Qlik Sense Enterprise SaaS tenant may use a Unified License for the on-premise deployment. The customer is able to upload QlikView document prepared by the on-premise QlikView software directly into Qlik Sense Enterprise SaaS for distribution.
A QlikView Server or a Qlik Publisher software can be activated in two ways:
1) Using a legacy method with 16-digit QlikView license key and the corresponding control number
2) Using a modern Unified License with Signed License Key containing needed QlikView Server and Publisher Service attribute(s). In this latter scenario, user license assignment (Professional/Analyzer) and analyzer capacity would be synchronized with other deployments using the same Signed License Key as it is done in the Unified License model
If the customer opts to remain in Perpetual licensing, the existing QlikView license model can be retained. Otherwise, if the customer opts for conversion into Subscription licensing model, a set of QlikView subscription license attributes mirroring the existing QlikView perpetual license key setup would be delivered such that the customer switch to the subscription QlikView keys without the need for an immediate migration project towards using Unified licensing.
Note: Please note that Qlik is no longer starting clients on the Perpetual license model. See End of Perpetual License Sales
Unable to resume Qlik Replicate tasks due to the error below:
00020080: 2023-08-16T13:55:07 [SOURCE_CAPTURE ]I: Start processing new RESETLOGS_ID 'xxxxxxxxx' that does not still have archived Redo logs (oradcdc_thread.c:430)
The internal parameter supportResetLog is currently set to true. When a failover happens, the redo log ID will be reset to zero.
To set the Internal Parameter:
The goal of this article is to address the upcoming changes announced by Marketo regarding the deprecation of authentication via the access_token query parameter, which will no longer be supported after January 31, 2026. For further details, please refer to: Using an Access Token | Marketo Developer Guide.
Marketo specificities: "If your project uses a query parameter to pass the access token, it should be updated to use the Authorization header as soon as possible. New development should use the Authorization header exclusively".
The Stitch Marketo integration (V2) already handles authentication using access tokens, as outlined in Marketo’s documentation. Specifically, Stitch includes a Bearer token in the Authorization header of its API calls. This approach complies with Marketo’s authentication requirements, so no additional configuration is needed on your end.
For reference, please visit the integration's repository | github.com.
During the extraction process of your HubSpot integration, the following error was encountered:
requests.exceptions.HTTPError: 500 Server Error: Internal Server Error for url <CustomURL>
...
Giving up on request after {} tries with url {} and params {}
This error may be transient. However, if it is recurring frequently enough to disrupt your workflow, please reach out to Qlik Support.
The HubSpot API is having issues processing the amount of data compiled based on the request sent by Stitch.
A space owner can edit apps owned by other users, but cannot edit the scripts. The option to access the Data Load Editor is not present:
Explicitly assign the Can edit data in applications space role. See Working in shared spaces | help.qlik.com for details.
The Owner role implicitly gives access to all other actions on the space except this one. This is designed to prevent owners from accidentally accessing another user's script without them or another space manager taking explicit responsibility.
Qlik Sense Enterprise Client-Managed offers a range of Monitoring Applications that come pre-installed with the product.
Qlik Cloud offers the Data Capacity Reporting App for customers on a capacity subscription, and additionally customers can opt to leverage the Qlik Cloud Monitoring apps.
This article provides information on available apps for each platform.
The Data Capacity Reporting App is a Qlik Sense application built for Qlik Cloud, which helps you to monitor the capacity consumption for your license at both a consolidated and a detailed level. It is available for deployment via the administration activity center in a tenant with a capacity subscription.
The Data Capacity Reporting App is a fully supported app distributed within the product. For more information, see Qlik Help.
The Access Evaluator is a Qlik Sense application built for Qlik Cloud, which helps you to analyze user roles, access, and permissions across a tenant.
The app provides:
For more information, see Qlik Cloud Access Evaluator.
The Answers Analyzer provides a comprehensive Qlik Sense dashboard to analyze Qlik Answers metadata across a Qlik Cloud tenant.
It provides the ability to:
For more information, see Qlik Cloud Answers Analyzer.
The App Analyzer is a Qlik Sense application built for Qlik Cloud, which helps you to analyze and monitor Qlik Sense applications in your tenant.
The app provides:
For more information, see Qlik Cloud App Analyzer.
The Automation Analyzer is a Qlik Sense application built for Qlik Cloud, which helps you to analyze and monitor Qlik Application Automation runs in your tenant.
Some of the benefits of this application are as follows:
For more information, see Qlik Cloud Automation Analyzer.
The Entitlement Analyzer is a Qlik Sense application built for Qlik Cloud, which provides Entitlement usage overview for your Qlik Cloud tenant for user-based subscriptions.
The app provides:
For more information, see The Entitlement Analyzer.
The Reload Analyzer is a Qlik Sense application built for Qlik Cloud, which provides an overview of data refreshes for your Qlik Cloud tenant.
The app provides:
For more information, see Qlik Cloud Reload Analyzer.
The Report Analyzer provides a comprehensive dashboard to analyze metered report metadata across a Qlik Cloud tenant.
The app provides:
For more information, see Qlik Cloud Report Analyzer.
Do you want to automate the installation, upgrade, and management of your Qlik Cloud Monitoring apps? With the Qlik Cloud Monitoring Apps Workflow, made possible through Qlik's Application Automation, you can:
For more information and usage instructions, see Qlik Cloud Monitoring Apps Workflow Guide.
The OEM Dashboard is a Qlik Sense application for Qlik Cloud designed for OEM partners to centrally monitor usage data across their customers’ tenants. It provides a single pane to review numerous dimensions and measures, compare trends, and quickly spot issues across many different areas.
Although this dashboard is designed for OEMs, it can also be used by partners and customers who manage more than one tenant in Qlik Cloud.
For more information and to download the app and usage instructions, see Qlik Cloud OEM Dashboard & Console Settings Collector.
With the exception of the Data Capacity Reporting App, all Qlik Cloud monitoring applications are provided as-is and are not supported by Qlik. Over time, the APIs and metrics used by the apps may change, so it is advised to monitor each repository for updates and to update the apps promptly when new versions are available.
If you have issues while using these apps, support is provided on a best-efforts basis by contributors to the repositories on GitHub.
The Operations Monitor loads service logs to populate charts covering the performance history of hardware utilization, active users, app sessions, results of reload tasks, and errors and warnings. It also tracks changes made in the QMC that affect the Operations Monitor.
The License Monitor loads service logs to populate charts and tables covering token allocation, usage of login and user passes, and errors and warnings.
The Content Monitor loads from the APIs and logs to present key metrics on the content, configuration, and usage of the platform, allowing administrators to understand the evolution and origin of specific behaviors of the platform.
All three apps come pre-installed with Qlik Sense.
If a direct download is required: Sense License Monitor | Sense Operations Monitor | Content Monitor (download page). Note that Support can only be provided for Apps pre-installed with your latest version of Qlik Sense Enterprise on Windows.
The App Metadata Analyzer app provides a dashboard to analyze Qlik Sense application metadata across your Qlik Sense Enterprise deployment. It gives you a holistic view of all your Qlik Sense apps, including granular level detail of an app's data model and its resource utilization.
Basic information can be found here:
App Metadata Analyzer (help.qlik.com)
For more details and best practices, see:
App Metadata Analyzer (Admin Playbook)
The app comes pre-installed with Qlik Sense.
Looking to discuss the Monitoring Applications? Here we share key versions of the Sense Monitor Apps and the latest QV Governance Dashboard as well as discuss best practices, post video tutorials, and ask questions.
LogAnalysis App: The Qlik Sense app for troubleshooting Qlik Sense Enterprise on Windows logs
Sessions Monitor, Reloads-Monitor, Log-Monitor
Connectors Log Analyzer
All Other Apps are provided as-is and no ongoing support will be provided by Qlik Support.
The existing 'has restricted view' space role can export data to Excel. If you do not wish for users with the 'has restricted view' space role to be able to export data, you will need to edit the User Default role to deny download for all users, and then create a custom role that allows it for specific users and groups.
Steps
This has now changed the default user behavior across the tenant. Users will no longer be able to download in-app content.
This creates a new role that you will need to assign to any users who should have the permission to download in-app content.
There is no function to restrict downloading by apps or spaces.
The following two items were deprecated in June 2025:
The deprecation notice was communicated in an Administration announcement and documented on our What's New in Qlik Cloud feed. See Developer role and API key toggle deprecated | 6/16/2025 for details.
To replace the deprecated built-in role, migrate your users away from the Developer role to a Custom Role with the required permissions (Manage API Keys).
To create and assign a replacement custom role:
For additional reading on the Managed API Keys (set to Not allowed by default), see Permissions in User Default and custom roles | Permission settings — Features and actions.
The Developer role and Enable API keys toggle will be removed in the coming weeks in line with the original announcement aiming for the end of 2025.
Once the Developer role has been removed, users who have not been updated to use the “Manage APK keys” = Allow permission will:
API keys are not deleted from Qlik Cloud and will automatically be re-enabled once a user has been assigned the required Manage API Keys permissions.
To resolve this, a Tenant Administrator needs to act as outlined in What action do I need to take?
Qlik Replicate SQL Server target faces the following truncation error:
Failed sending row to table SS.TABLE1
RetCode: SQL_SUCCESS SqlState: 22001 NativeError: 0 Message: [Microsoft][ODBC Driver 18 for SQL Server]String data, right truncation
Increase precision enough for the target SQL Server column. This can be achieved in the Qlik Replicate UI transform tab in table settings, or by modifying it directly in the target DB:
ALTER TABLE [SS].[TABLE1]
ALTER COLUMN [AA] NUMERIC(9,4) NOT NULL;
ALTER TABLE [SS].[TABLE1]
ALTER COLUMN [BB] NUMERIC(12,4) NOT NULL;
Checked column precision control/transfer to target, the target precision is too small, which could not hold the numbers from the source, and causes the error.
==source ibm ==
UUBTCPP AA 19 DECIMAL 5
UUBTCPP BB 20 DECIMAL 8
DECIMAL(p) floating point
When you define a column with the DECIMAL(p) data type, it has a total of p (< = 32) significant digits. DECIMAL(p) has an absolute value range 10^-130 - 10^124.
DECIMAL(5,0): Could store a 5-digit whole number like (12345) or (-99999).
DECIMAL(5,5): Could store a number like 0.12345 or 0.00001
==target sqlserver ==
[AA] [numeric](7, 4) NOT NULL,
[BB] [numeric](8, 4) NOT NULL,
3-digit integer at maximum and 4-digit float --> (7,4)
4-digit integer at maximum and 4-digit float -->(8,4)
For example, the source column AA value=99999 , but the target can only hold a 3-digit integer, which will trigger the truncate mechanism.
Creating a connection to Azure Databrics using Azure OAuth authentication mechanism fails with the error:
Code verification failed: Error making token request. An error occurred while sending the request
https://login.microsoftonline.com/..../oauth2/authorize https://connector.qlik.com/auth/oauth/v2.htm/
The following release notes cover the Qlik PostgreSQL installer (QPI) version 1.2.0 to 2.1.0.
Content
| Improvement / Defect | Details |
| SHEND-2519 |
|
| QCB-32208 / SUPPORT-4028 |
|
| Improvement / Defect | Details |
| SHEND-2273 |
|
| QCB-28706 |
Upgraded PostgreSQL version to 14.17 to address the pg_dump vulnerability (CVE-2024-7348). |
| SUPPORT-335 | Upgraded PostgreSQL version to 14.17 to address the libcurl vulnerability (CVE-2024-7264). |
| QB-24990 | Fixed an issue with upgrades of PostgreSQL if Qlik Sense was installed in a custom directory, such as D:\Sense. |
| Improvement / Defect | Details |
| SHEND-1359, QB-15164: Add support for encoding special characters for Postgres password in QPI | If the super user password is set to have certain special characters, QPI did not allow upgrading PostgreSQL using this password. The workaround was to set a different password, use QPI to upgrade the PostgreSQL database and then reset the password after the upgrade. This workaround is not required anymore with 1.4.0 QPI, as 1.4.0 supports encoded passwords. |
| SHEND-1408: Qlik Sense services were not started again by QPI after the upgrade | QPI failed to restart Qlik services after upgrading the PostgreSQL database. This has been fixed now. |
| SHEND-1511: Upgrade not working from 9.6 database | In QPI 1.3.0, upgrade from PostgreSQL 9.6 version to 14.8 was failing. This issue is fixed in QPI 1.4.0 version. |
| QB-21082: Upgrade from May 23 Patch 3 to August 23 RC3 fails when QPI is used before attempting upgrade. QB-20581: May 2023 installer breaks QRS if QPI was used with a patch before. |
Using QPI on a patched Qlik Sense version caused issues in the earlier version. This is now supported. |
When sharing a TAC (Talend Administration Center) or Studio patch with customers, some may request the hash value of the patch file.
This hash (Such as MD5, SHA-1, or SHA-256) is used to verify the integrity of the downloaded file, ensuring that the patch has not been corrupted or altered during transmission.
You can find the hash value of a patch (for instance, in the package provided by Qlik or from the build repository) as shown in the screenshot below:
It is the value of CheckSums
cacerts file within the JRE's lib/security directory is the default TrustStore. (Example: C:\Talend\Studio\zulu17.48.15-ca-jdk17.0.10-win_x64\lib\security\cacerts)keytool utility: Open a command prompt and navigate to the bin directory of your JRE. Use the keytool command to import the downloaded Snowflake certificate into the cacerts file.cd C:\Talend\Studio\zulu17.48.15-ca-jdk17.0.10-win_x64\lib\security
keytool -import -trustcacerts -alias snowflakeCert -file -keystore cacerts -storepass changeit
<path_to_downloaded_certificate> with the path to the certificate you downloaded (Example C:/User/Downloads/snowflake.cer).cacerts, you will need to configure your Qlik Talend Job or Studio to use this custom TrustStore. javax.net.ssl.trustStore and javax.net.ssl.trustStorePassword in your Qlik Talend Job's advanced settings or in the Studio's JVM arguments.By default, Qlik Enterprise Manager uses Single Sign-on through Windows Authentication to authenticate users with NTLM. Single Sign-on authentication can also be used with Kerberos, which does not require NTLM. If Kerberos authentication fails, it will default back to NTLM.
Qlik Enterprise Manager offers multiple authentication methods beyond NTLM and Kerberos. See Setting the login authentication method for details.
If Windows Authentication is used and NTLM is disabled, you will encounter the following error:
[ERROR] Test connection failed for server:XXXX. Message:'XXXX, The remote server returned an error:[ERROR] Test connection failed for server:XXXX. Message:'XXXX, The remote server returned an error: (401) Unauthorized.'..'.
Failure to connect to Qlik Replicate from Qlik Enterprise Manager (QEM) can be caused by various permission settings. See Minimum user access requirements for Qlik Replicate and Qlik Enterprise Manager for requirements.
If the required permissions are met, the next step would be to verify that NTLM is enabled on the Qlik Replicate server.
NTLM is used with the Windows Authentication method, and if NTLM is disabled, then the user can not be authenticated, giving the (401) Unauthorized error.
For instructions on checking NTLM, please review this Microsoft documentation: How to enable NTLM 2 authentication
Enable NTLM authentication on the Operating System level.
NTLM authentication disabled.
During the extraction process of your Amazon Aurora MySQL integration, the following error was encountered:
Fatal Error Occurred - You are not utilizing binary logging.
Amazon Aurora MySQL read replicas do not support binlog replication. The log_slave_updates parameter is not modifiable on Aurora read replicas, which means binlog replication cannot be enabled on these instances. This is mentioned in the Amazon Aurora MySQL RDS setup requirements | Qlik Stitch Documentation and further detailed in Amazon Aurora MySQL reference | docs.aws.amazon.com.
If you encounter this error while connecting to the primary instance, please consult with your DBA and reach out to Amazon Support if needed. Aurora instances are managed by AWS and binlogs should be enabled by default.
This happens when you set the integration to connect to a read replica instead of the primary instance.
Question
How can we retrieve artifact information from Talend update website? For instance, for artifact "accessors-smart-2.4.11.jar", we can use the following URL to query its information: https://search.maven.org/solrsearch/select?q=a:accessors-smart+AND+v:2.4.11&rows=1&wt=json
Does Talend also offer a similar feature for its artifacts?
Answer
Talend update website is built on Nexus and utilizes the Lucene search API, as demonstrated in the following example:
https://talend-update.talend.com/nexus/service/local/lucene/search?a=accessors-smart&v=2.4.11
For further details on the Lucene search API, please refer to: Nexus Indexer Lucene Plugin REST API | repository.sonatype.org
After upgrading to Qlik Talend Cloud Enterprise Edition R2025-08, some users reported that the tClaudeAIClient component was missing from the Talend Studio Palette.
Despite attempts to search for the component in the Palette or import it manually, they were unsuccessful.
To restore the tClaudeAIClient component in Talend Studio, follow the steps below:
After restarting, verify that the tClaudeAIClient component is available in the Palette under the AI family.
The tClaudeAIClient component is a member of the AI family, which is offered through the EmbeddingAI optional feature. However, this feature may not be automatically installed or enabled by default, as it depends on the user's Studio configuration and feature synchronization settings.
The EmbeddingAI package includes additional AI-related components beyond tClaudeAIClient.
If the component still does not appear after installation, ensure your Studio is synchronized with your Qlik Talend Cloud license and feature repositories.
For enterprise environments with restricted update policies, check with your Talend administrator to confirm access to optional feature downloads.
Qlik Talend Cloud Enterprise Edition R2025-08 and later
Talend Studio (Cloud or Local Installation)