Unlock a world of possibilities! Login now and discover the exclusive benefits awaiting you.
Search our knowledge base, curated by global Support, for answers ranging from account questions to troubleshooting error messages.
This article shows you how to locate your Qlik Cloud license number (Subscription ID) as well as your Tenant Hostname, your Tenant ID, and your Recovery Address.
Only the Tenant Admin can see the Qlik Cloud Subscription ID and Tenant Hostname / ID.
If you are looking to change your Tenant Alias or Display name, see Assigning a hostname Alias to a Qlik Cloud Tenant and changing the Display Name.
When synchronizing Qlik Sense with Active Directory, you may encounter an error message saying "the User Directory Connector (UDC) is not configured, because the following error occurred: Setting up connection to LDAP root node failed. Check log file"
This often indicates a log on failure, i.e. the username and/or password is wrong.
A common cause for this is wrong username and/or password.
It is possible to export the list of tenatnt users to a .json file using the "user ls" command from the Qlik Command Line Interface (qlik-cli).
The scripts provided in this article are provided as they are and they are for guidance only.
As a tenant admin, download and configure the Qlik-cli
qlik user ls --limit 1000 > tenantusers.json
[
{
"assignedGroups": [],
"assignedRoles": [
{
"id": "608050f7634644db3678b1a2",
"level": "user",
"name": "Developer",
"type": "default"
},
{
"id": "608050f7634644db3678b17f",
"level": "admin",
"name": "TenantAdmin",
"type": "default"
},
{
"id": "605a1c2151382ffc836af862",
"level": "user",
"name": "SharedSpaceCreator",
"type": "default"
},
{
"id": "605a1c2151382ffc836af866",
"level": "user",
"name": "ManagedSpaceCreator",
"type": "default"
},
{
"id": "605a1c2151382ffc836af86b",
"level": "user",
"name": "DataSpaceCreator",
"type": "default"
},
{
"id": "605a1c2151382ffc836af85d",
"level": "admin",
"name": "AnalyticsAdmin",
"type": "default"
},
{
"id": "605a1c2151382ffc836af85f",
"level": "admin",
"name": "DataAdmin",
"type": "default"
},
{
"id": "63580b8d5cf9728f19217be0",
"level": "user",
"name": "PrivateAnalyticsContentCreator",
"type": "default"
},
{
"id": "6356f0425cf9728f1962b942",
"level": "user",
"name": "DataServicesContributor",
"type": "default"
}
],
"created": "2020-05-18T09:38:29.214Z",
"createdAt": "2020-05-18T09:38:29.214Z",
"email": "martina.testoni@dkdaklaldkdaklladaaddddl.com",
"id": "USERID1",
"lastUpdated": "2023-04-04T07:32:00.756Z",
"lastUpdatedAt": "2023-04-04T07:32:00.756Z",
"name": "Martina Testoni",
"picture": "https://s.gravatar.com/avatar/gravatarimage=pg\u0026d=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Fdp.png",
"preferredLocale": "",
"preferredZoneinfo": "Europe/Copenhagen",
"roles": [
"Developer",
"TenantAdmin",
"SharedSpaceCreator",
"ManagedSpaceCreator",
"DataSpaceCreator",
"AnalyticsAdmin",
"DataAdmin",
"PrivateAnalyticsContentCreator",
"DataServicesContributor"
],
"status": "active",
"subject": "auth0|SUBJECTID2",
"tenantId": "TENANTID"
},
{
"assignedGroups": [],
"assignedRoles": [
{
"id": "608050f7634644db3678b17f",
"level": "admin",
"name": "TenantAdmin",
"type": "default"
},
{
"id": "605a1c2151382ffc836af86b",
"level": "user",
"name": "DataSpaceCreator",
"type": "default"
},
{
"id": "608050f7634644db3678b1a2",
"level": "user",
"name": "Developer",
"type": "default"
},
{
"id": "605a1c2151382ffc836af866",
"level": "user",
"name": "ManagedSpaceCreator",
"type": "default"
},
{
"id": "63580b8d5cf9728f19217be0",
"level": "user",
"name": "PrivateAnalyticsContentCreator",
"type": "default"
},
{
"id": "605a1c2151382ffc836af862",
"level": "user",
"name": "SharedSpaceCreator",
"type": "default"
},
{
"id": "6356f0425cf9728f1962b95c",
"level": "user",
"name": "Steward",
"type": "default"
},
{
"id": "605a1c2151382ffc836af85d",
"level": "admin",
"name": "AnalyticsAdmin",
"type": "default"
},
{
"id": "62bb165356d1879582c1b468",
"level": "admin",
"name": "AuditAdmin",
"type": "default"
},
{
"id": "605a1c2151382ffc836af85f",
"level": "admin",
"name": "DataAdmin",
"type": "default"
}
],
"created": "2023-03-31T08:44:37.332Z",
"createdAt": "2023-03-31T08:44:37.332Z",
"email": "Gentile.Faccenda@dkdaklaldkdaklladaaddddl.com",
"id": "USERID2",
"lastUpdated": "2023-04-03T11:24:35.037Z",
"lastUpdatedAt": "2023-04-03T11:24:35.037Z",
"name": "Gentile Faccenda",
"picture": "https://s.gravatar.com/avatar/randomurl=https%3A%2F%2Fcdn.auth0.com%2Favatars%2Fdp.png",
"roles": [
"TenantAdmin",
"DataSpaceCreator",
"Developer",
"ManagedSpaceCreator",
"PrivateAnalyticsContentCreator",
"SharedSpaceCreator",
"Steward",
"AnalyticsAdmin",
"AuditAdmin",
"DataAdmin"
],
"status": "active",
"subject": "auth0|IDPSUBJECT2",
"tenantId": "TENANTID"
}
]
qlik user ls --limit 1000 | ConvertFrom-Json | ConvertTo-Csv > tenantusers.csv
A Qlik Account is required to access Qlik portals, software downloads and full access to Qlik.com site resources.
To connect your account to your corporation (accessing product downloads, etc.) the email address domain must match the corporate domain.
The email address cannot be changed after account creation.
A confirmation code has been sent to your email address. You will need the code in the final step.
Qlik NPrinting and Qlik Sense are installed on Azure cloud machines. The configuration respects all the requirements. in particular, the NPrinting Engine user is present on both the NPrinting and Sense servers with the same domain and SSID.
The Metadata reload test fails with a "Not a domain user" message. On the other side, the Metadata reload is successful when launched (ignoring the Test error) even if the NPrinting Engine logs show these error and warning messages:
Engine.Navigator.QlikSense.SDK.QlikSenseDiagnose 20231128T103337.642+01:00 ERROR NP-SERVER _NAME 0 0 0 0 0 0 0 0 PerformDiagnosis found a problem. ERROR: System.Exception: Not a domain User : Domain\NPUser↓↓ at Engine.Navigator.QlikSense.SDK.QlikSenseDiagnose.<>c__DisplayClass8_0.<PerformDiagnosis>b__3() in C:\Jws\release-may2023-SwCB9Sd4b\server\NPrinting\src\Engine.Navigator.QlikSense.SDK\QlikSenseDiagnose.cs:line 90↓↓ at Engine.Navigator.QlikSense.SDK.QlikSenseDiagnose.GetStep(DiagnoseStep step, Action stepCode) in C:\Jws\release-may2023-SwCB9Sd4b\server\NPrinting\src\Engine.Navigator.QlikSense.SDK\QlikSenseDiagnose.cs:line 40
Engine.Navigator.QlikSense.SDK 23.20.5.0 Engine.Navigator.QlikSense.SDK.QRSApi
20231128T103350.840+01:00 WARN NP-SERVER _NAME 0 0 0 0 0 0 0 0 Domain user check failed for Domain\NPUser. ERROR: System.Runtime.InteropServices.COMException (0x8007200A): The specified directory service attribute or value does not exist.↓↓↓↓ at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)↓↓ at System.DirectoryServices.DirectoryEntry.Bind()↓↓ at System.DirectoryServices.DirectoryEntry.get_SchemaEntry()↓↓
Ignore the error message and proceed with the metadata reload.
According to the current analysis, the error message is shown because Azure does not organize users and permissions as on-premise Windows servers do. NPrinting does not receive the expected answers from Azure AD Connect and interprets this as missing access levels in Azure during the connection tests.
On the other side, when the environment is correctly configured, the NPrinting Engine user has access to the Qlik Sense applications, so the metadata reload and the tasks executions are completed successfully at the end.
This issue can occur in non Azure environments as well. Proceed with the same solution.
Multi-Factor Authentication (MFA) adds additional security for logging into Qlik Cloud Services. Qlik recommends enabling MFA on your Qlik account.
If the device used for MFA is being replaced, or if MFA needs to be disabled temporarily, this can be achieved in your My Qlik Portal.
Unable to log in? Contact Qlik Support as the user who requires MFA to be reset or disabled. We will be unable to assist if a different user requests the reset.
If you need to resend a license email along with license installer links and the license key to a customer/user, follow the steps outlined below.
This guide will help you understand the process and the necessary details you need to provide.
Gather Necessary Information:
Send an Email Request:
Use the following template to structure your email request:
Subject: Resend License Email Request
Dear Support Team,
I hope this email finds you well.
I am writing to request that a license email be resent. Below are the details:
I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.
Best regards,
[Your Name]
Subject: Resend License Email Request for Talend Data Integration
Dear Support Team,
I hope this email finds you well.
I am writing to request that the license email for Talend Data Integration be resent. Below are the details:
I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.
Best regards,
Sam
Following these steps will help you effectively resend a license email to your customer.
If you have any further questions, feel free to reach out to the respective teams.
In the realm of software integration and data management, ensuring compatibility and functionality across different versions is crucial.
Talend, a leading provider of data integration and integrity solutions, offers a straightforward process for users to test migration from existing active licenses to newer versions.
This guide outlines how to request and effectively utilize a Talend Test Migration License, whether for cloud or on-premises deployments.
A Talend Test Migration License allows users to transition from their current active license to a newer version temporarily for testing purposes.
This enables organizations to assess the new features, functionalities, and compatibility with their existing systems before committing to a full migration.
Before requesting a Talend test migration license, ensure you have the following details ready:
Please create a new case in Qlik Customer Support Portal with the following case template.
Case Subject: Request for Talend Test Migration License
Dear Support Team,
I hope this message finds you well.
I am writing to request a Talend test migration license for our cloud deployment. Below are the required details:
Your prompt assistance in providing this test migration license would be greatly appreciated. Thank you for your support and consideration.
Best regards, [Your Name]
Case Subject: Request for Talend Test Migration License (Cloud)
Dear Support Team,
I hope this message finds you well.
I am writing to request a Talend test migration license for our cloud deployment. Below are the required details:
Your prompt assistance in providing this test migration license would be greatly appreciated. Thank you for your support and consideration.
Best regards,
John Doe
For On-Premises Deployments:
Please create a new case in Qlik Customer Support Portal with the following case template.
Case Subject: Request for Talend Test Migration License
Dear Support Team,
I hope this message finds you well.
I am writing to request a Talend test migration license for our on-premises deployment. Below are the required details:
Your prompt assistance in providing this test migration license would be greatly appreciated. Thank you for your support and consideration.
Best regards, [Your Name]
Case Subject: Request for Talend Test Migration License (On-Premises)
Dear Support Team,
I hope this message finds you well.
I am writing to request a Talend test migration license for our on-premises deployment. Below are the required details:
Your prompt assistance in providing this test migration license would be greatly appreciated. Thank you for your support and consideration.
Best regards, John Doe
Effectively utilizing a Talend test migration license is essential for organizations looking to evaluate new Talend software versions without disrupting existing operations.
By following the outlined steps and using the provided templates, users can streamline the process of requesting and deploying a test migration license tailored to their specific deployment needs.
If you are looking to extend a Test Migration License, see How to extend Talend Test Migration License
If you are looking for Qlik Support Case Portal, see How to contact Qlik Support
It is not possible to set up a Microsoft Office 365 email provider with OAuth 2.0 authentication.
The HAR file shows this message in Network:
{connectionFailed: true, message: "Error during email request", success: false}
connectionFailed: true
message: "Error during email request"
success: false
Configure the Mail.Send permission as it is described in Configuring a Microsoft 365 email provider using OAuth2.
This problem occurs when the Mail.Send permission has not been configured in the app registration.
More information about the Mail.Send permission can be found in Application permission to Microsoft Graph (learn.microsoft.com).
You can change or reset the password of your Qlik Account on either Qlik.com or MyQlik.
Choose your option:
Related Article: How to Register for a Qlik Account
If at any point you do not receive a password or an email, see No Activation or Password Reset Email arrives or contact our support representatives.
Below error will appear when you execute the "Bootstrap" command to generate/regenerate the Certificates while you are migrating or upgrading the Qlik Sense Environment,
[ERROR] Fatal exception during bootstrap: There is no RSA private key associated with this certificate
Note: Please take assistance from your Admin/IT Team if you are not aware of the Certificates issued to your Qlik Sense site.
Tip:
After regenerating the certificates, if your UDC and Data Connections are failing, you must re-enter the passwords to all data connections and UDCs, since those encrypted passwords have a hash reference back to those certificates, once you remove the Certificates and create new ones, that reference gets broken, a new hash needs to in place, and to do so, you must re-enter the password.
[ERROR] Fatal exception during bootstrap: Keyset does not exist
Creating 40 permanent worker threads for connection handler
Qlik Sense works normally, but a huge quantity Repository logs is generated. These following messages are continuously repeated (not necessarily both of them are present).
In System logs:
INFO SERVERNODE System.Repository.Repository.Core.Repository.Common.ModelRepository`1[[Repository.Domain.Model.UserDirectorySettings, Repository.Domain, Version=xx.xx.x.0, Culture=neutral, PublicKeyToken=...]]
..... Database object has newer timestamp than object being modified; ....
.... ERROR SERVERNODE System.Repository.Repository.Core.Repository.Common.TransactionUtility
..... Error when committing
In User Management logs:
WARN SERVERNODE UserManagement.Repository.Repository.Users.SyncUsersWorker ........
Conflict when trying to do database operation; retrying... at Repository.Core.Repository.Common.AbstractModelRepository.CheckConflicts(IRepositoryObject persistedItem, DateTime itemModifiedDate)↵
The quantity of messages generated is very high and several GB of memory can be occupied in disk in few hours.
In order to avoid a complete filling of the disk, it is necessary to restart the node where the problem occurs. Generally, this resolves the issue.
To avoid this problem, we have introduced an improvement in the latest Qlik Sense releases that avoids potential conflicts. This improvement is present in Qlik Sense February 2021 Patch 6 and in Qlik Sense May 2021 SR1 or higher releases. An upgrade is recommended to ultimately fix the problem.
The problem is due to an incorrect synchronization between the Database and one of the nodes.
SHEND-509
Assigned Qlik Cloud licenses and entitlements can be deallocated using the Qlik Command Line Interface. This method is specifically useful when the user with the allocated entitlement or license is no longer visible in the system and can therefore not be configured in the Management Console.
[
{
"created": "2023-04-03T11:24:05.101Z",
"excess": false,
"name": “Enzo Bearzot”,
"subject": "auth0|12345678”,
"type": "professional",
"userId": “userid1”
},
{
"created": "2022-08-17T11:50:04.647Z",
"excess": false,
"name": “Vittorio Pozzo”,
"subject": "auth0|910111213”,
"type": “analyzer”,
"userId": “userid2”
},
{
"created": "2022-08-17T11:50:04.647Z",
"excess": false,
"name": “Ferruccio Valcareggi”,
"subject": "auth0|14151617”,
"type": "professional",
"userId": “userid3”
},
{
"created": "2022-06-07T11:36:15.704Z",
"excess": false,
"subject": “18192021”,
"type": “professional”
},
{
"created": "2022-06-03T13:50:14.105Z",
"excess": false,
"subject": “22232425”,
"type": "analyzer"
},
]
The syntax below is for Unix shells. For usage in Windows Powershell add a "backslash" before each "doublequote" sign. '[{"subject"... will have to become '[{\"subject\"...
'[{"subject":"USERSUBJECT","type":"ASSIGNEDLICENSE"}]'
Example: Using the last user in the list provided above, the string would be:
'[{"subject":"22232425","type":"analyzer"}]'
Feed the string into this command:
.\qlik.exe license assignment delete --delete STRING
With the example above you will run:
Example using the last user in the list above:
.\qlik.exe license assignment delete --delete '[{"subject":"22232425","type":"analyzer"}]'
Run the command and wait for the result.
A status returned as 200 will confirm the removal worked:
% qlik license assignment delete --delete '[{"subject":"22232425","type":"analyzer"}]'
[
{
"status": 200,
"subject": "22232425",
"type": "analyzer"
}
]
Verify the allocation was removed by navigating to the Qlik Cloud Management Console's Home section.
Not able to create a connection to Azure Blob Storage from Qlik Azure connector in Qlik Sense SaaS
Qlik Sense throws the below error while connecting to the "Azure Storage" Connector:
HttpStatusCode: Unauthorized, StatusCode: 401, StatusDescription: Server failed to authenticate the request.
A good walkthrough of configuring Azure Blob Storage for access by Qlik Cloud can be found here:
Configuring Azure Blob Storage in Qlik SaaS (Qlik Cloud Services, Qlik Sense Business)
Relevant resources:
How to Access My Qlik Portal
Managing Your Subscription in My Qlik
Please do the following before requesting the change:
Areas that are particularly sensitive when you remove a user:
Every Qlik Cloud user is assigned a unique UserID. A tenant admin can locate the UserID in the Management Console.
How to quickly get a user's details in the Cloud Management Console?
If your tenant is using the new navigation experience, the Administration activity center replaces Management Console. For more information, see New platform navigation.