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Issue opening an application using IE plugin

Hello,

I can successfully open an application using IE plugin but when end user try to open it they are getting attached error. Any idea what can be the issue.

7 Replies
Not applicable
Author

ie.png

cesaraccardi
Specialist
Specialist

Hi,

Is the end user accessing the application using the Access Point page?

Not applicable
Author

yes they use access point URL to view reports

cesaraccardi
Specialist
Specialist

Right, so what options are displayed to them when they click on 'view details' right below the thumbnail of the application?

Not applicable
Author

They are able to view option IE plugin and full browser but when they try to open report using plugin they get error as attached above

cesaraccardi
Specialist
Specialist

That's strange. And the full browser works fine? I think it might be either an issue with the security of the browser which is not allowing the execution of the plugin or a problem with the installation of the plugin.

Not applicable
Author

Yes definitely its strange, i asked them to check with browser security, enable pop ups, protected mode off  settings but meanwhile was looking for some work around.